Dealer Talk With Jen Suzuki

Jennifer Suzuki, eDealer Solutions
  • 4.8 (37)
  • Courses
  • Semiweekly Series

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen

  1. Episode 1

    Just Google Us Book: Jay Mealey, Top Dealer on Trust, Leadership, and the Next AI Revolution

    What does it take to build a dealership confident enough to tell customers, "Just Google Us"? Jen Suzuki sits down with longtime client and friend Jay Mealey, author of Just Google Us, for a candid conversation about transforming a family business through transparency, customer trust, and leadership.  Jay Mealey is a high-performing Mazda, Subaru and Chevrolet dealer in greater Orlando, FL! From the early internet lead days to today's AI shift, Jay shares how public reviews changed his dealership culture, why he removed pay-plan components that encouraged the wrong outcomes and the challenge of bringing his team along when he sees change coming. They also discuss the principles Jay inherited from his father, the story behind Mazda's Masahiro Moro writing his book's foreword and what people should do with the time technology gives them back. For dealership leaders navigating change, this conversation asks a practical question: How do you keep evolving the business while protecting the relationships that make it work? 🔥Check out our sponsors!🔥 Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. Want 30-Days FREE? Go To https://bit.ly/4dv62Ef for a LIMITED TIME! ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t  |  Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx

  2. Episode 2

    17 Dealerships and Still Hungry: Inside Michael Brown's Leadership on Building Empire Automotive Group

    Michael's operation has grown to 17 dealerships, but what stood out to me in this conversation wasn't the size of Empire Automotive Group. It was how intensely he still talks about getting better. Michael Brown joins me for a wide-open conversation about growth, leadership, accountability and what it actually takes to keep a large organization moving forward when the market gets tougher. We get into why he believes hunger is the quality that separates exceptional leaders from average ones, why confrontation can actually strengthen a team when trust and accountability are already there, and how Empire continues developing its next generation of leaders instead of waiting until a leadership position opens to start looking for one. Michael shares how their internal leadership program exposes future leaders to financial statements, outside coaching, accountability and the realities of running a dealership. Pasted text Then we get tactical. With affordability pressure changing the business, Michael explains why Empire is concentrating on the things it can actually control. That includes technology utilization, vendor relationships and a major focus on fixed absorption. One example: they stopped treating Saturday service like a shortened workday and redesigned staffing, scheduling and technician availability around the opportunity. The result? Michael says it has created a meaningful new revenue opportunity. Pasted text We also talk acquisitions, overnight service, what he looks for before buying another dealership, adversity, raising daughters and why, after all the success, Michael still believes passion and purpose matter more than simply chasing the next win. This is one of those conversations that reminds you that growth doesn't come from finally figuring everything out. It comes from refusing to believe you're finished. 🔥 Check out our sponsors! 🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. Want 30-Days FREE? Go To https://bit.ly/4dv62Ef for a LIMITED TIME! ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t  |  Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx

  3. Episode 3

    Inside Long Island's Luxury Auto Powerhouse: Rallye CEO Juliana Terian on Leadership & AI

    What does it take to lead one of New York's most respected luxury automotive groups when margins are shrinking, customer expectations are rising, and AI is changing the dealership business? Jen Suzuki sits down with Juliana Terian, President & CEO of Rallye Motor Company, a premier Long Island luxury automotive group representing Mercedes-Benz, BMW, Lexus, and Acura, for a candid conversation about leadership, profitability, and the future of automotive retail. Juliana shares how she's navigating today's challenging market, what she expects from her general managers, and why keeping employees motivated and engaged has become more important than ever. They explore the realities of running high-performing dealerships, the connection between employee culture and customer loyalty, and Rallye's thoughtful approach to adopting AI without sacrificing the personal relationships luxury customers expect. From empowering leaders to protecting customer choice, Juliana offers a refreshing perspective on what truly drives long-term dealership success. Her philosophy is simple: When your people thrive, your business thrives. An insightful conversation for dealers, general managers, and automotive leaders looking to build stronger teams, embrace innovation, and compete at a higher level. 🔥Check out our sponsors!🔥 Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. Want 30-Days FREE? Go To https://bit.ly/4dv62Ef for a LIMITED TIME! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t  |  Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx

  • 3 Episodes

4.8
out of 5
37 Ratings

About

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen

Information

You Might Also Like