Dealer Talk With Jen Suzuki

Jennifer Suzuki, eDealer Solutions
  • 4.8 (37)
  • Courses
  • Weekly

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen

  1. Episode 1

    AI Saved Your Service Team 30 Hours. Now What?

    AI is helping service departments handle more calls, send updates, schedule appointments, and take repetitive work off advisors' plates. That's exciting! But here's a question I think every GM, fixed ops director, and service manager should be asking: What are we doing with the time we're getting back? Picture a busy service advisor at 10:45 in the morning. Phones ringing, customers waiting, technicians needing answers, and MPIs coming in. Sound familiar? Now imagine AI gives that advisor another 30 or 45 minutes in their day. What could that mean for the customer experience? In this episode of Dealer Talk with Jen Suzuki, I'm talking about one of the biggest opportunities I see as AI becomes part of everyday dealership operations: turning efficiency into stronger human connections. We're exploring how managers can identify the tasks technology should handle, recognize the conversations that deserve a human touch, and help their teams use newfound capacity for better MPI explanations, proactive updates, personalized service, and relationship building. I'm also introducing a leadership metric I want more dealerships thinking about: ROH — Return on Human. Because the real opportunity isn't simply how many hours AI saves. It's what those hours become. Plus, I'll share a simple 45-minute leadership exercise you can try in your own service department this week. More time to listen. More opportunities to help. More confidence for customers. That's an exciting future for automotive service leadership! 🔥Check out our sponsors!🔥 Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. Want 30-Days FREE? Go To https://www.edealersolutions.com/try-matador for a LIMITED TIME! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t  |  Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx

See All Season 39 (1)

4.8
out of 5
37 Ratings

About

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen

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