Hospitality Daily Podcast

Josiah Mackenzie
  • 4.8 (44)
  • Business
  • Daily

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

  1. 3h ago

    How to Spot More Opportunities to Serve Guests - Paul Martin

    In this episode, Paul Martin shares how becoming more observant helps hospitality professionals recognize opportunities to better serve their guests. Through stories and practical examples from his work with hospitality teams, he explains the difference between reacting to guest requests and proactively shaping their experiences. Paul also explores how changing the way we think about our roles helps us notice opportunities we might otherwise miss, develop confidence, and create more personal and memorable hospitality experiences. Mentioned in this episode: Watch Derren Brown's The Secret of Luck, the television experiment Paul references about recognizing opportunities and how our behavior influences what we perceive as luck.More from our series with Paul Martin: Part 1: How I Found Meaning and Purpose in Hospitality — Paul shares his career journey and how connecting with people became his source of purpose.Part 2: Why Five-Star Service Isn't Enough — Why service standards alone don't guarantee memorable guest experiences.Part 3: How to Build Real Confidence in Hospitality — How practice, experience, and learning from mistakes develop confidence.Learn more about Paul Martin: Connect with Paul on LinkedInVisit Mixxa A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    How to Spot More Opportunities to Serve Guests - Paul Martin

  2. 1d ago

    How to Build Real Confidence in Hospitality - Paul Martin

    In this episode, Paul Martin explains what it takes to build genuine confidence in serving and connecting with guests. Drawing on his experiences as a bartender, he shares why confidence develops through practice, repetition, and learning from both successes and failures, rather than trying to psych yourself up. Paul also explores why developing confidence takes time and how understanding what works, what doesn't, and why helps hospitality professionals become more effective in their interactions with guests. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    How to Build Real Confidence in Hospitality - Paul Martin

  3. 2d ago

    Why Five-Star Service Isn't Enough - Paul Martin

    In this episode, Paul Martin, the founder of Mixxa, challenges the idea that five-star service always creates memorable guest experiences. Drawing on a personal experience at a luxury hotel, he explains how rigid service standards can make even excellent hospitality feel predictable and impersonal. Paul shares why exceptional hospitality requires more than following a script, and how leaders can create environments where employees have the freedom and confidence to respond to guests in more personal, creative, and meaningful ways. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    Why Five-Star Service Isn't Enough - Paul Martin

  4. 3d ago

    How I Found Meaning and Purpose in Hospitality - Paul Martin

    In this episode, Paul Martin, the founder of Mixxa, a hospitality transformation consultancy, shares his journey from washing dishes to becoming an accomplished bartender and helping others develop their hospitality skills. He reflects on how his love of entertaining people led him to find meaning and purpose through connecting with guests and creating memorable experiences. Paul also shares how his motivation has evolved over the years, from enjoying the personal satisfaction of serving others to helping hospitality professionals recognize their strengths and reach their potential. Watch Paul's TEDx talk, mentioned in this episode. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    How I Found Meaning and Purpose in Hospitality - Paul Martin

  5. 4d ago

    What We've Learned About Bringing Teams & Companies Together - Roman Pedan, Kasa

    In this episode, Roman Pedan, the founder and CEO of Kasa, shares what it took to bring Mint House onto Kasa's operating system and into its team and culture. Roman also shares the before-and-after results, and how the pressure he wrote about in his Fortune article will drive more consolidation: AI will make the biggest companies bigger and the smallest more powerful. See photos from Josiah's recent stay at Mint House 70 Pine by Kasa This is Part 4 of our series with Roman Pedan this week: Part 1: How We Make Room for "Hall of Fame Hosting"Part 2: How We Built Our AI Native Operating System for HospitalityPart 3: How We Help Other Companies Run Hotels on Our Operating SystemRoman's earlier conversations with Josiah, from April 2024: Building a More Efficient Hotel Operating Model A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    What We've Learned About Bringing Teams & Companies Together - Roman Pedan, Kasa

  6. 6d ago

    How We Help Other Companies Run Hotels on Our Operating System - Roman Pedan, Kasa

    In this episode, Roman Pedan, the founder and CEO of Kasa, shares how Powered by Kasa can put the operating system Kasa built behind other hotel companies. In this episode, Roman talks about his Fortune article on the "barbell effect": AI will make the biggest companies bigger and the smallest more powerful. This is Part 3 of our series with Roman Pedan this week: Part 1: How We Make Room for "Hall of Fame Hosting"Part 2: How We Built Our AI Native Operating System for HospitalityRoman's earlier conversations with Josiah, from April 2024: Building a More Efficient Hotel Operating Model A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    How We Help Other Companies Run Hotels on Our Operating System - Roman Pedan, Kasa

  7. Nov 5

    How We Built Our AI Native Operating System for Hospitality - Roman Pedan, Kasa

    Kasa founder and CEO Roman Pedan shares his take on why so much hotel AI work never shows up in the results, and what Kasa built to change that. In Part 2 of our series this week with Roman, you'll hear why automating one task inside a fragmented tech stack just moves the bottleneck, how Kasa built its own PMS, guest-facing AI agent and housekeeping system so it could rearrange the factory floor, and how accounting and revenue management roles change once the routine work runs on its own. Roman also explains why this is still hard, even for an operator that has been doing it for years. More from our series with Roman: Part 1: How We Make Room for "Hall of Fame Hosting"Go deeper: Our 2024 conversation on Kasa's earlier AI work: How We Improve Service and Profits With AIRoman in Fortune: AI will make the biggest companies bigger and the smallest more powerful. Hotels show who gets squeezedRoman on The Modern Hotelier: Building a Tech-Forward Hotel Brand A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    How We Built Our AI Native Operating System for Hospitality - Roman Pedan, Kasa

  8. Nov 5

    Do You Have the Data You Need for What You Want to Do with AI? (Stephen German, Actabl) [Sponsor Bonus]

    In this episode, recorded live at Destination AI, Stephen German, the head of product at Actabl, shares what hotel companies need in place for any AI project. The research: State of Hotel AI: Fall 2026 findings  Learn more about the technology discussed: Actabl Data Services: Managed Data Feed, Managed Data Warehouse, and Forward-Deployed EngineeringHow Avion Hospitality Built the Data Foundation for Hotel AI (case study)Good Hotel Data Is Hard to Get Right. Actabl Just Got a Patent for It.Hotel AI that Works: Actabl's AI platformProfitSwordActabl Launches Forward-Deployed Engineering for the Hotel IndustryEarlier conversations with Stephen: AI Only Works for Hotels in This OrderThe story behind Actabl AltitudeStephen on the digital night auditThis episode is sponsored by Actabl A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    Do You Have the Data You Need for What You Want to Do with AI? (Stephen German, Actabl) [Sponsor Bonus]
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4.8
out of 5
44 Ratings

About

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

Information

  • Creator
    Josiah Mackenzie
  • Years Active
    2022 - 2026
  • Episodes
    1.4K
  • Rating
    Clean
  • Copyright
    © 2026 Hospitality Daily Podcast
  • Show Website
    Hospitality Daily Podcast

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