Hospitality Daily Podcast

Josiah Mackenzie
  • 4.8 (43)
  • BUSINESS
  • UPDATED DAILY

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

  1. What Designer Hotels Miss About Real Hospitality - Tom Michelberger & Matthias Huettebraeuker

    1D AGO

    What Designer Hotels Miss About Real Hospitality - Tom Michelberger & Matthias Huettebraeuker

    In this episode, Tom Michelberger, founder of Michelberger Hotel in Berlin and Michelberger Farm in Brandenburg, shares with our innovation correspondent Matthias Huettebraeuker why depth beats scale, why most designer hotels lose their edge after a few years, and what it takes to integrate into a community without performing for it. After 17 years and one hotel, Tom resists the word "concept," refuses to scale, and treats hospitality as a conversation rather than a monologue.   Featured in this conversation: Michelberger Hotel in Friedrichshain, BerlinMichelberger Farm in the Spreewald Biosphere Reserve, BrandenburgThe Syntropic Food Forest developed with the work of Ernst GötschSigurd Larsen's design of the Farm and the Michelberger HideoutsWerner Aisslinger and the original Michelberger Hotel design teamAzar Kazimir, Michelberger's creative director since 2008 A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    1h 2m
  2. AI Search Is Binary, Your Hotel Appears or It Doesn't - Nick Slavin, Curacity [Sponsor Bonus]

    2D AGO

    AI Search Is Binary, Your Hotel Appears or It Doesn't - Nick Slavin, Curacity [Sponsor Bonus]

    In this episode, Nick Slavin, the CEO and co-founder of Curacity, shares his front-row perspective on why hotel discovery is being rewritten by AI, what 94% of hotels are missing on their own websites, and how independent properties can use this moment to take market share back from the OTAs. You'll hear the difference between ranked search and binary AI search, why third-party media coverage now drives 10 to 100 times the visibility signals of your own website, and what to do this week to start showing up. Resources mentioned: Curacity and the Vista platformCuracity x Cornell research on AI in travel planningColin Nagy in Skift on AI reshaping luxury travel discoveryProperties Nick referenced: Baccarat Hotel, The Broadwick SohoThis episode is sponsored by Curacity. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    39 min
  3. Why the Future of Hospitality Talent Is Bright - Stuart Greif, Forbes Travel Guide

    3D AGO

    Why the Future of Hospitality Talent Is Bright - Stuart Greif, Forbes Travel Guide

    In this episode, Stuart Greif, the Chief Strategy and Innovation Officer at Forbes Travel Guide, shares how the organization is helping develop the next generation of luxury hospitality professionals as global demand outpaces the supply of trained people. You'll hear about the Energizer e-learning exercises teams can run during a daily standup, the Rising Stars program at Le Logis in Cognac, the new certification and credentialing path for hotel professionals, and the stories of young hospitality professionals whose work shows what the future of the industry looks like. Mentioned in this episode: Stuart's earlier conversation on how luxury's growth is reshaping hospitalityBlanca López Giménez, Reservations Agent at Four Seasons Resort Mallorca at Formentor, Forbes Travel Guide 2026 Employee of the YearGregor Köck, Concierge Supervisor at Rosewood Vienna, recipient of the Les Clefs d'Or Young Leaders Award (Watch his video) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    12 min
  4. Stop Treating AI Like a Threat to Hospitality - Peter Ricci, Florida Atlantic University

    6D AGO

    Stop Treating AI Like a Threat to Hospitality - Peter Ricci, Florida Atlantic University

    In this episode, Dr. Peter Ricci, Director of the Hospitality and Tourism Management Program at Florida Atlantic University, shares a practical view of AI in hospitality. He explains why the fear around AI is overblown, where it fits best in operations, and how leaders should use it to support better decisions without losing the human judgment guests still need. You’ll hear how Peter thinks about staffing after industry crises, AI’s role in talent acquisition and guest experience, and why hospitality teams need more hands-on practice instead of another high-level AI panel. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    12 min
  5. Why Hotels Raised Pay and the Quit Rate Got Worse - Peter Ricci, Florida Atlantic University

    APR 30

    Why Hotels Raised Pay and the Quit Rate Got Worse - Peter Ricci, Florida Atlantic University

    In this episode, Dr. Peter Ricci, the Director of the Hospitality and Tourism Management Program at Florida Atlantic University, shares why the industry's progress on workforce flexibility lands at a "three out of ten," what his recent research reveals about rising quit rates, and what the next generation of hospitality students actually wants. Connect with Peter on LinkedIn and explore his work at the FAU Hospitality and Tourism Management Program or his faculty profile.  Read his Lodging Magazine piece, "A Return to Tried and True: Best Practices to Ameliorate the Lodging Industry's High Quit Rate."  Listen to Peter's prior Hospitality Daily episode.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    22 min
  6. Build Hotel Value by Healing the Land - Hans Pfister, Cayuga Collection

    APR 29

    Build Hotel Value by Healing the Land - Hans Pfister, Cayuga Collection

    In this episode, Hans Pfister, President at Cayuga Collection, shares how his team turned a sheep farm, an abandoned lot, and a former cacao plantation into properties where guests now spot sloths, pumas, and native birds from their decks. Hans explains why he calls this "luxury rewilded," how healing the land turns team members into guardians of the property, and why the way you describe your hotel determines the kind of guests who walk through the door. Properties referenced: Aguas Claras in Puerto Viejo, Arenas del Mar in Manuel Antonio, and Senda Monteverde. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    10 min
  7. How a Coffee Table Book Turns Guests Into Raving Fans - Hans Pfister, Cayuga Collection

    APR 28

    How a Coffee Table Book Turns Guests Into Raving Fans - Hans Pfister, Cayuga Collection

    In this episode, Hans Pfister, the Co-Founder and President at Cayuga Collection, shares how his team makes sustainability visible, human, and worth caring about for guests. You will hear how The Cayuga Way book, local leadership, and back-of-house tours turn their work into stories guests can feel and remember. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    14 min
  8. Stop Waiting for the Big Wins to Celebrate - James Ferguson

    APR 27

    Stop Waiting for the Big Wins to Celebrate - James Ferguson

    In this episode, James Ferguson, the author of Seek the Good and Celebrate and creator of the Confetti leadership model, shares how his cancer journey reshaped his approach to leading hotel teams and why hospitality leaders should celebrate progress, not just outcomes. Mentioned in this episode: Confetti-Man.com (where to get the book)The Confetti Culture Playbook (James's first book)Previous episodes with James: Our "culture committee" helps us build and scale the culture we wantHow We Improved Employee Satisfaction From 2.5 to 4.7/5 on GlassdoorHow We Built An On-The-Spot Employee Recognition Program To Motivate Our Teams A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    27 min
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4.8
out of 5
43 Ratings

About

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

Information

  • Creator
    Josiah Mackenzie
  • Years Active
    2022 - 2026
  • Episodes
    1.3K
  • Rating
    Clean
  • Copyright
    © 2026 Hospitality Daily Podcast
  • Show Website
    Hospitality Daily Podcast

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