Hospitality Daily Podcast

Josiah Mackenzie
  • 4.9 (41)
  • BUSINESS
  • UPDATED DAILY

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

  1. The Power Shift in Travel - Sloan Dean

    13H AGO

    The Power Shift in Travel - Sloan Dean

    Sloan Dean, host of the Not Done podcast, reflects on what he has changed his mind about after interviewing some of the most influential leaders across hospitality and technology. In this episode, he shares why he believes traditional loyalty programs are losing strength, reframing points as a form of currency that many brands have steadily devalued. He also explains how AI and data are accelerating a power shift in travel, with technology platforms and distribution channels capturing more value than asset owners. If you lead, invest in, or operate hotels, this conversation will challenge how you think about loyalty, scale, and where value flows next. Also see: Our full conversation on YouTubeNot Done: Sloan Dean After Remington - How He's Betting on Himself and What's Next A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    11 min
  2. Lead Like a Conductor - Sloan Dean

    1D AGO

    Lead Like a Conductor - Sloan Dean

    Sloan Dean, host of the Not Done podcast and former CEO of Remington Hospitality, returns to share a leadership lesson he gained from an unlikely source: an orchestral conductor. After attending a YPO session led by a professional conductor, Sloan began rethinking the role of a leader as less of a performer and more of a conductor, someone who makes no sound yet drives performance through clarity, intention, and trust. In this conversation, he unpacks why command kills and connection creates, why leaders must face their teams instead of the crowd, and how ego becomes the biggest obstacle at the top. If you’re leading in hospitality and want to elevate team performance without micromanaging, this episode will challenge how you see your role. Also see: Our full conversation on YouTubeIf you want to change the world, change yourself - Sloan Dean, Remington HotelsDirect Access Leadership: The Key To Building A Winning Culture - Sloan Dean, Remington HospitalityNot Done: Sloan Dean After Remington - How He's Betting on Himself and What's Next A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    10 min

  3. 2D AGO

    Screens Are Driving People to Travel More - Jeanelle Johnson & Abhi Jain, PwC

    In this episode, Jeanelle Johnson, Managing Partner at PwC, and Abhi Jain, Partner at PwC, discuss how technology is influencing what people want from travel and real estate today. Abhi explains why the human need for experience and curiosity is showing up across asset classes, with multifamily and wellness real estate borrowing from hospitality’s playbook. Jeanelle brings the consumer perspective to life, sharing a personal story about planning a family trip to Japan and how platforms like TikTok and Instagram create urgency and fear of missing out around places people feel compelled to experience firsthand. For hospitality leaders, this conversation offers a look at why consumer tech is coinciding with strong demand for in-person experiences—and what that means for how properties are designed, positioned, and operated. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    8 min
  4. Why PwC Is Investing in Human Skills During the AI Shift - Jeanelle Johnson, PwC

    4D AGO

    Why PwC Is Investing in Human Skills During the AI Shift - Jeanelle Johnson, PwC

    Jeanelle Johnson, Managing Partner at PwC, shares why their firm is making a deliberate investment in human skills now. As large language models reshape professional services, they argue that critical thinking, storytelling, curiosity, and relationship-building will determine who creates real value. This conversation explores PwC’s Human Skills Project and why knowledge alone is no longer a differentiator.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    7 min

  5. 5D AGO

    What Robotics Reveals About Hotel Innovation - Jeanelle Johnson & Abhi Jain, PwC

    In this episode, Jeanelle Johnson, Managing Partner at PwC, and Abhi Jain, Partner at PwC, explore what the robotics conversation in hospitality is really about. They discuss where robotics makes practical sense today, and where human judgment and interaction remain essential. The conversation then shifts to the structural realities of the hotel business, including ownership models, incentive misalignment, and the complexity of the ecosystem that often slows technology adoption. You’ll walk away with a clearer understanding of why innovation in hospitality is less about the technology itself and more about who pays, who benefits, and how alignment drives change. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    12 min

  6. FEB 24

    Winning in the New Hotel Economy - Jeanelle Johnson & Abhi Jain, PwC

    In this episode, Jeanelle Johnson, Managing Partner at PwC, and Abhi Jain, Partner at PwC, break down what defined 2025 and what hotel leaders must focus on in 2026. From the rise of a two-speed market to persistent margin compression, they explain why operational excellence is now the primary driver of asset value. We explore how AI, "synthetic customers," and stronger data governance are reshaping pricing, product development, and time-to-market. If you own, operate, or invest in hotels, this conversation will help you compete in a structurally different hotel economy. Reports mentioned in the conversation: PwC Hospitality Directions US - the hotel industry outlook report discussedPwC & ULI Emerging Trends in Real Estate 2026 - the report that identified operational excellence as the driving force for value creationPwC Holiday 2025 Spending Signals for 2026 - the post-holiday data showing the income-based spending divergence   A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    18 min
  7. What Got Us Here Won't Get Us There - Josiah Mackenzie

    FEB 23

    What Got Us Here Won't Get Us There - Josiah Mackenzie

    Josiah Mackenzie reflects on leading change and reinvention, using Hospitality Daily as an example. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    9 min
  8. "AI Is Agenda Item 1, 2, 3, 4 and 5" for Hotel Leaders - Ryan Mann, McKinsey & Company

    FEB 18

    "AI Is Agenda Item 1, 2, 3, 4 and 5" for Hotel Leaders - Ryan Mann, McKinsey & Company

    In this episode, Ryan Mann, Partner at McKinsey & Company, shares how "AI has become agenda item one, two, three, four, and five" for hotel leaders worldwide. Recorded at ALIS in January 2026, this conversation explores how AI has shifted from experimentation to executive priority in a matter of months. Ryan outlines three key arenas shaping hospitality today: internal automation, on-property operational efficiency, and the high-stakes disruption of search and booking. He explains why AI is no longer a technology problem but an adoption challenge, why data readiness and trust will determine visibility in AI-driven discovery, and how leaders should think in scenarios as OTAs, suppliers, and agentic systems compete for control of the booking relationship. This episode offers a clear framework for where to act now and how to prepare for a rapidly shifting distribution landscape. See our previous conversation: How The World's Best Hotels Deliver Exceptional Service - Ryan Mann, McKinsey & Company A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    24 min
See All (1.2K)

4.9
out of 5
41 Ratings

About

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

Information

  • Creator
    Josiah Mackenzie
  • Years Active
    2022 - 2026
  • Episodes
    1.2K
  • Rating
    Explicit
  • Copyright
    © 2026 Hospitality Daily Podcast
  • Show Website
    Hospitality Daily Podcast

You Might Also Like