In this episode, live from the 2026 ASTA Expo, Josh Parnell sits down with David Boyd, founder and CEO of Call Inbound, to discuss leadership, trust, and communication. David explains how lessons from aviation, including planning, prioritization, stress management, and preparing for contingencies, can help leaders build a clear vision and execute more effectively. He also introduces Call Inbound’s communication platform and its tools for call recording, integrations, AI powered training, and coaching. The conversation explores how leaders build trust through genuine relationships, consistent actions, availability, and servant leadership. David shares lessons from his mentor, Jeff Matt, and reflects on how his own example inspired his son to seek meaningful relationships with other men. They also discuss core values, owning mistakes, handling stress, and leading both at work and at home. Auto Mastery helps make sure the right customers find you on Google, your team converts those opportunities, and you know exactly what your marketing is producing. Visit https://automastery.com/limitless/ to book a complimentary audit today. Stop managing chaos and start leading with purpose. Visit https://www.limitlessleadership.co to learn more about Limitless Leadership coaching, training, and speaking. Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence. Learn more about Promotive or start your next search at https://www.gopromotive.com. Timestamps: 00:00 Warm Welcome 00:16 Podcast Intro 00:49 Live at ASTA Expo 01:13 Meet David Boyd 02:59 Sponsor Break 04:27 David’s Leadership Origins 05:15 Pilot Lessons for Leaders 07:36 The Vision and Flight Plan Framework 10:37 Tools and Sponsor Break 11:51 Vision, Mission, and Purpose 12:34 What Is Call Inbound? 14:42 Building Trust With Customers 19:06 Defining Leadership Today 22:02 Servant Leadership in Action 24:31 A Smile Builds Connection 24:45 Lead by Example 27:07 Core Values in Action 27:40 Mentor Spotlight: Jeff Matt 29:42 A Son Learns by Watching 33:55 The MAWL Parenting Framework 37:31 Stress, Fairness, and Owning Mistakes 40:02 Negotiation: Getting to No 43:52 Contact and Closing Thoughts I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results. For more information, please visit https://www.limitlessleadership.co.
