New Patients Now

The Practice
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  • BUSINESS

Want to grow your practice and attract more new patients with actionable, proven strategies? New Patients Now, hosted by Flint Geier, is the go-to podcast for private practice owners, doctors, and team leaders seeking no-nonsense insights and practical guidance. Built on nearly 30 years of success from the Scheduling Institute, soon to be the New Patient Institute, it delivers advice you can apply immediately. Each episode uncovers what’s truly driving growth in the most successful practices, and more importantly, how you can implement those strategies in your own office. From team training and marketing to patient experience and leadership, you’ll gain clear, actionable steps to help your practice thrive. Ready to find out exactly where your practice stands? Take the 5-Star Challenge at www.5starchallenge.com to identify your hidden growth opportunities. Subscribe to New Patients Now and start turning insights into action.

  1. 2H AGO

    What I Learned from 100 Days Alcohol Free

    Most of us have made a commitment and immediately started looking for the out. The diet that "doesn't count on weekends."  The 90-day challenge with a Mexico wedding exemption built in. If you've ever done that—congratulations, you're human. But it's also exactly the pattern that keeps practices plateaued.  In this episode, Flint Geier shares what happened when he committed to 100 days without alcohol—no caveats, no exceptions—and why the hardest moment was the very first urge to make the exception. What started as a personal reset quickly became one of the clearest illustrations he's found of what separates thriving practice owners from the ones wondering why nothing changes.  The answer isn't in what you add. It's in what you subtract.     In this episode, you'll hear:  Why the urge to give yourself an "out" early in a commitment is the exact moment it matters most to hold the line  How cutting one habit quietly unlocked 100+ more productive hours in a single quarter  The two-doctor comparison that explains why some practice owners always feel behind on time  Why the most successful leaders subtract responsibilities rather than add more to their plate  A simple 30-day challenge you can start this week — and what it might reveal about your own practice

    26 min

  2. APR 23

    17 Years of Unfiltered Truth About What’s Really Holding Your Practice Back

    What happens when someone has listened to more new patient phone calls than almost anyone on the planet — and then retires? You sit her down and ask her to tell you everything she knows.  Ginger Foretich spent 17 years at The Scheduling Institute, starting as an auditor making mystery calls to dental and orthodontic practices across the country. Over time, she evaluated thousands of practices and hundreds of thousands of front desk interactions. On her final day with the company, she shared the patterns, the misconceptions, and the hard truths that separate practices that grow from ones that stay stuck.  What she's seen is clarifying: most practices lose new patients before anyone ever walks through the door — not because of marketing, not because of clinical skill, but because of what happens in the first 60 seconds of a phone call.  The fix isn't complicated.  It's just rarely implemented correctly.    In this episode, you'll hear:  The #1 mistake front desk teams make on new patient calls — and why it costs you appointments  Why individual accountability changes behavior when group training doesn't  What doctors almost always get wrong when trying to improve their front desk teams  How the best practices build a culture where certification becomes a way of life — not a stressor  The one thing Ginger says she’d tell a struggling practice owner on her way out the door

    29 min

  3. APR 16

    How a This Endo Practice Went from 260 to 314 New Patients - Without Burning Out Their Team

    Running 314 new patient appointments a month would make most practice owners break into a sweat.  Luke, COO of Access Endodontics in Maine, does it while preaching something his team calls the Chill Factor.    Luke joined New Patients Now to share how his high-volume endodontic practice grew from around 260 new patients a month to consistently averaging 314 — without burning out the team or sacrificing the patient experience.  His practice won the Scheduling Institute’s Beat the Baseline competition not by chasing the number, but by focusing on something simpler: removing every possible barrier between a patient and a scheduled appointment.    The conversation covers the operational systems that keep their schedule solid, the cultural framework that bridges the clinical and admin divide, and what Luke actually means when he tells his team to chill.    In this episode, you’ll hear:  How Access Endodontics uses a “bookshelf” scheduling approach to reduce no-treats and keep the day predictable  Why 68% of patients who leave a practice do so because of indifference — not competition, price, or clinical outcomes  The three pillars of their team culture: Communication, Trust, and the Chill Factor  What happened when his team first pushed back on Scheduling Institute training — and why the resistance was actually a good sign  Why giving patients fewer choices leads to more scheduled appointments

    37 min

  4. APR 9

    A 10-Minute Reality Check for Practice Owners Who Let the World Run Their Office

    In this solo episode, Flint Geier gets honest about something that rarely gets discussed in the private practice world: the role your energy, attitude, and daily mindset play in how your practice actually performs. Not just in patient care or call conversion — but in the culture of the building, the engagement of your team, and the experience every new patient has when they walk in or call for the first time. Flint shares a candid story from his own morning — a client coaching call that was going well until one offhand comment about pollen derailed the whole conversation.  It’s a small moment, but he unpacks exactly what it reveals about our default tendency to let the world’s noise set our attitude for us, and what happens downstream when we do.   In this episode, you’ll hear: Why your “sphere of influence” is larger than you think — and how it directly shapes your team’s patient interactions The one question to ask yourself before you walk through the office door each morning How Flint caught himself derailing a productive client call with a single offhand comment — and what he did about it The Two Economy System and how to apply it when the outside world feels chaotic and uncertain A one-person challenge you can try today to immediately shift how you show up for your team

    10 min

  5. APR 2

    One Utah Dentist's Blueprint for 23% More New Patients in 90 Days

    Dr. Daniel Funk grew up watching his father practice dentistry in Delta, Utah — and spent most of his early career trying to do something different.  After dental school, he headed to Texas and spent years working for a DSO, mastering his craft without worrying much about the business side of things.  Then he came home.  Eighteen months into co-owning a private practice with his partner Dr. Bloomfield, Dr. Funk has a clear-eyed view of what nobody warned him about: being a great clinician doesn’t automatically make you a great leader.  And in private practice, leadership is the job.  In this episode, host Flint Geier sits down with Dr. Funk to talk about the real transition from associate to owner — the freedom that comes with it, the weight of decision-making, and the systems gap that most new practice owners don’t see coming.  They also dig into what happened when Dr. Funk’s team went through front desk phone training with the New Patient Institute: a 23% increase in new patients within 90 days, new bottlenecks to solve, and a deeper understanding of why the phone call is the most underrated moment in a patient’s journey.  If you’re in a DSO or associateship and wondering what ownership actually looks like — or if you’re already in it and feeling the growing pains — this one is for you.     What you’ll hear in this episode:  Why the DSO model feels comfortable — and what that comfort costs you long-term The clinical and leadership challenges of transitioning to private practice. How phone training produced a 23% increase in new patients within 90 days The “dual alternative” technique and why shorter calls can deliver better patient service What to do when growth creates new operational bottlenecks Why Dr. Funk is now investing in coaching for himself — not just his team

    33 min

  6. MAR 26

    The Million-Dollar Hospitality Secrets Most Practices Are Missing

    What if the biggest growth lever in your practice isn’t marketing… but how your patients feel?  In this episode of the New Patients Now Podcast, Flint sits down with Brad Kirch, managing partner of Sequel Coffee and Roam coworking spaces, to unpack the real meaning of hospitality—and why it’s the missing link in most practices today.  From Chick-fil-A’s $10M-per-location model to Disney’s “peak-end” psychology, this conversation breaks down how small, intentional moments create massive business impact.  You’ll learn:  The critical difference between customer service and hospitality  Why automation can hurt your patient experience (and where it shouldn’t)  How to create “remarkable moments” patients actually remember  Simple, no-cost ways to immediately improve your practice experience  Why the best businesses treat every interaction as a relationship—not a transaction  If you want more new patients and better retention without increasing your marketing spend… this episode is a must-listen.  And if you really want to know how your practice measures up to hospitality, Take the 5-Star Challenge!

    40 min

  7. MAR 2

    The Future of Dentistry with DentalTown Founder Howard Farran and Jay Geier

    ***SPECIAL EDITION PODCAST***    Brought to you by the Dentistry Uncensored podcast, hosted by the knowledgeable and always humorous Howard Farran, CEO of Dentaltown. If you’re not already listening, you should be.    In this special episode, Howard sits down with our Founder, Jay Geier, and President, Flint Geier, for a powerful conversation on what separates stagnant practices from scalable ones.   If you think your practice is stuck because of insurance, the economy, or even your team, this episode is going to challenge you.   They unpack why growth doesn’t create chaos, lack of systems does… why AI won’t fix your front desk… and why staying “just a clinician” is quietly capping your potential.   If you’re serious about building a practice that grows without burning you out, this is a must-listen.

    59 min

  8. FEB 18

    The 5-Minute Gut Check That Could Be Costing You 68% of Your Patients

    You think you provide a great patient experience. But have you actually walked through it yourself?  In this episode of New Patients Now, Flint Geier shares a real-life experiment: calling three dental offices to schedule a simple cleaning. All three had strong reputations. All three had nice offices. All three likely believe they provide an exceptional patient experience.  And yet… two of them lost the opportunity before the appointment was even booked.  From unanswered calls to capacity bottlenecks to unnecessary friction during scheduling, this episode is a powerful reminder that your patient experience begins long before the clinical care.  If you’ve ever assumed your systems are “probably fine,” this is your wake-up call.  Because 68% of patients leave due to perceived indifference — not bad dentistry.  It’s time for a gut check.

    17 min
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About

Want to grow your practice and attract more new patients with actionable, proven strategies? New Patients Now, hosted by Flint Geier, is the go-to podcast for private practice owners, doctors, and team leaders seeking no-nonsense insights and practical guidance. Built on nearly 30 years of success from the Scheduling Institute, soon to be the New Patient Institute, it delivers advice you can apply immediately. Each episode uncovers what’s truly driving growth in the most successful practices, and more importantly, how you can implement those strategies in your own office. From team training and marketing to patient experience and leadership, you’ll gain clear, actionable steps to help your practice thrive. Ready to find out exactly where your practice stands? Take the 5-Star Challenge at www.5starchallenge.com to identify your hidden growth opportunities. Subscribe to New Patients Now and start turning insights into action.

Information

  • Creator
    The Practice
  • Years Active
    2025 - 2026
  • Episodes
    28
  • Rating
    Clean
  • Copyright
    © Copyright 2025 All rights reserved.
  • Show Website
    New Patients Now

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