The Business Fix

Josh Troche and Chrissy Myers

Tune in to The Business Fix, the podcast where CEO vision meets on-the-ground operations. Join Chrissy Myers, HR expert and CEO, and Josh Troche, marketing and operations guru, as they tackle the challenges facing small and medium-sized businesses today. Each episode, Chrissy and Josh dissect a common business problem, offering diverse perspectives and actionable solutions. Whether you're in service industries or product development, with 10 or 150 employees, you'll gain valuable insights to improve your business.  This isn't your typical dry business podcast. Chrissy and Josh bring a conversational, down-to-earth approach to the critical aspects of building a thriving business.  Follow us on social media or visit thebusinessfix.com for more resources and to connect with our community. Let's fix your business together!

  1. 2D AGO

    Psychological Safety Isn’t Coddling: It’s Your Biggest Performance Advantage

    Send us Fan Mail If you think psychological safety is “soft,” “coddling,” or just another HR buzzword… this episode will challenge everything you believe about leadership. In this episode of The Business Fix, Josh and Chrissy break down why psychological safety isn’t about making employees comfortable, it's about making it safe to tell the truth. And if your team can’t tell you the truth, your business is already at risk. They unpack how old-school leadership styles like “suck it up” or leading with fear actually create hidden operational problems that cost your business time, money, and trust. You’ll learn why teams that don’t feel safe don’t stop having opinions they just move them outside the room… leading to the infamous “meeting after the meeting,” slower decisions, and fragmented execution. This episode dives deep into: The real definition of psychological safety (and why most leaders get it wrong)The 3 S’s of high-performance culture: Speak-Up Culture, Strong Standards, and Scalable SystemsHow fear-based leadership creates silence, side conversations, and organizational slowdownWhy hiding mistakes is one of the most expensive patterns in businessHow leaders can operationalize psychological safety to improve performance and profitabilityThe connection between psychological safety, innovation, and business growthIf you want a high-performing team that moves fast, solves problems early, and actually tells you what’s going on, this is a must-listen. 💡 Key takeaway: Psychological safety isn’t about feelings, it’s about the flow of information. And the faster truth travels, the faster your business performs. If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    45 min
  2. APR 8

    50 Episodes Later: How The Business Fix Started and Where We’re Headed

    Send us Fan Mail In this special 50th episode of The Business Fix, Chrissy and Josh celebrate a huge milestone with you: one year and fifty episodes of real, practical conversations for business owners and leaders. This episode is part reflection, part origin story, and part look ahead. Chrissy and Josh share how the podcast started in a surprisingly organic way, why their very different leadership backgrounds make the show work, and what they’ve learned after a year of talking through culture, communication, team management, leadership psychology, operations, and business growth. They also unpack a powerful summary generated from their past episodes: clarity, consistency, and care. From “the sweaty ten-minute conversation” to working on the business instead of always in it, this conversation highlights the themes that have resonated most with leaders trying to build healthier teams and stronger companies. You’ll hear how Chrissy’s people-first, psychologically safe leadership style balances Josh’s operational, direct, accountability-driven approach and why that intersection is exactly what helps leaders find practical solutions. They also revisit some of the biggest lessons from the first 50 episodes, including the danger of culture killers, the busyness trap, and promoting great doers into bad managers. If you’re a small business owner, manager, or leader trying to create a better workplace without the fluffy nonsense, this episode is a great place to jump in. It’s honest, funny, reflective, and packed with the kind of lessons that come from lived experience...not theory. In this episode:  How The Business Fix got started  Why Chrissy and Josh approach leadership differently  The leadership themes that keep showing up across 50 episodes  Why “to be clear is to be kind” keeps winning  What’s next for the podcast, content, and speaking Thanks for being part of the first 50. Now let’s get to the next 50. Have a leadership challenge, people problem, or culture issue you want covered on a future episode?  If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    40 min
  3. APR 1

    Why Employees Ignore Your Mission Statement

    Send us Fan Mail Most mission statements sound great in the boardroom and die a slow death in the break room. In this episode of The Business Fix, Chrissy and Josh break down why employees don’t buy into most mission statements or core values and why so many of them end up as nothing more than corporate wallpaper. They unpack the real reasons mission statements fail, how leadership behavior destroys credibility, and why employees care a whole lot more about what leaders do than what’s printed on a poster. You’ll hear the difference between a mission that guides behavior and one that just looks pretty on the wall. Chrissy introduces the Three A’s of a Dead Mission Statement: Authenticity, Alignment, and Application, while Josh explains how to make a mission operational instead of ornamental. Together, they show business owners and managers how to connect the company mission to daily work, hiring, accountability, customer experience, and team engagement. They also dig into the gap between marketing promises and operational reality, why simple beats clever every time, and how to build a mission employees can actually remember, repeat, and believe in. Along the way, they call out fluffy corporate language, share examples from major brands, and give practical ways to test whether your mission statement is helping your culture—or quietly hurting it. In this episode, you’ll learn:  Why employees ignore mission statements that feel fake  How leadership behavior shapes buy-in more than words  The Three A’s: Authenticity, Alignment, and Application  The Three T’s: Translate, Tie, and Teach  Why “simple, specific, and shared” beats polished fluff  How to audit whether your mission actually affects decisions  Why internal communication has to come before external marketing If your mission statement wouldn’t survive the coffee shop test, this episode is for you. If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    44 min
  4. MAR 25

    How CEOs Build Managers Who Actually Scale a Business

    Send us Fan Mail As your business grows, something unexpected happens: you stop leading employees and start leading leaders. And if you’re not prepared for that shift, your company can quickly fall into what we call “Middle Management No-Man’s Land”—where vision gets lost, communication breaks down, and culture starts drifting. In this episode of The Business Fix Podcast, Josh and Chrissy tackle one of the biggest challenges business owners face as they scale: how to lead the people who lead your business. If you're stuck in the $5M–$10M growth phase, chances are your management layer is either your biggest asset—or your biggest bottleneck. In this conversation, we break down what it actually takes to develop strong leaders inside your company without falling into micromanagement or culture chaos. You'll learn: • Why the CEO must evolve from “Chief Everything Officer” to Visionary • The Empowerment Paradox and why leaders must be allowed to fail • How to prevent managers from becoming the hero bottleneck in your organization • The Three A’s of Authentic Authority: Alignment, Autonomy, and Accountability • Why being a “nice manager” can quietly destroy culture • The Three C’s of Manager Courage: Clarity, Consistency, and Consequence • How to use Leading by Exception instead of micromanaging your managers • Why shared success metrics prevent departmental silos • The operational signals that tell you whether a manager is building systems—or just putting out fires Chrissy also introduces the concept of being a “Manager of One”—because before a leader can manage a team, they must first learn how to manage their own time, energy, and capacity. Josh brings the operational lens with practical tools like the Leader’s Dashboard, the Firefighter Audit, and how to structure meetings with managers so you're removing friction instead of creating it. If you want your organization to scale without burning out your leadership team, this episode will give you the framework to build leaders who multiply success instead of centralizing it. 💡 Key Takeaway:  If your “second story” managers are unstable, the issue isn’t the roof—it’s the foundation. Leaders must be developed with the right systems, values, and accountability structures in place. If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    36 min
  5. MAR 18

    When Growth Breaks Culture: The Scaling Trap Founders Miss

    Send us Fan Mail Growth is supposed to feel like success… so why does it so often make a business feel heavier, harder, and less connected? In Episode 47 of The Business Fix, Josh and Chrissy dig into one of the most painful surprises founders and leaders face: growth doesn’t automatically strengthen your company. It often exposes everything you haven’t built yet. This episode breaks down why culture starts to crack when companies scale too fast, why adding people without adding structure creates friction, and how leaders accidentally sabotage the very business they’re trying to grow. You’ll hear the Three D’s of the Scaling Trap: Dilution - when rushed hiring waters down values and alignmentDelegation Gaps - when strong doers become weak managers overnightDistortion - when the founder’s message gets lost because culture was never documented and reinforcedJosh and Chrissy also unpack what scaling stress looks like in the real world: hidden manual workflows, outdated SOPs, communication breakdowns, overworked teams, and marketing promises that operations can’t actually deliver. They also hit the hard truths around panic hiring, retrofitting systems after growth has already started, and the founder becoming the bottleneck that keeps the business stuck. This episode is for small business owners, founders, CEOs, and managers who are growing fast and wondering why success suddenly feels chaotic. If your culture feels shaky, your managers feel stretched, or your team is feeling the squeeze, this conversation will help you stabilize before you add the next floor to the house. You’ll walk away with practical takeaways on: hiring without desperationdeveloping leaders before promoting themdocumenting how decisions get madeovercommunicating vision during growthkeeping culture strong when the workload increasesIf this episode hits home, share it with another business owner or manager who’s in the middle of a growth spurt. And let us know: what part of scaling has been hardest on your culture? If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    38 min
  6. MAR 11

    Hero to Architect: The Leadership Shift You Must Make to Scale

    Send us Fan Mail Most business owners say they want “growth”… but what they really need is scaling—getting bigger while becoming more efficient. In this episode, Josh and Chrissy break down why so many small and mid-sized businesses hit the same painful glass ceilings (hello: $1M, $5M, $10M) and what has to change at each level.  Chrissy dives into the hardest shift founders face between $1M and $5M: it’s not strategy, it’s surrender. If your identity is still tied to being the hero (rainmaker/fixer/closer/everything person), you have become the bottleneck. She explains the “hero to architect” upgrade and the three traps that keep CEOs stuck: control over capacity, presence over process, and approval over alignment. Then the conversation gets practical: before you even think about doubling your headcount, you need the 3 S’s in place: ✅ Structure (clear roles, reporting, decision rights, SOPs) ✅ Standards (performance + behavior expectations that scale) ✅ Stewardship (leadership capability + feedback systems that catch issues early)  Josh brings the operations + marketing side: fix the leaks before you turn on the faucet. Scaling a messy process just gives you a bigger mess. You’ll also hear why marketing budgets must evolve as revenue grows and why “just spending more” eventually hits diminishing returns, rising CPA, and channel saturation (yes, there’s only so much search volume for your best keywords).  They also tackle the Tech Stack Trap: software doesn’t fix broken processes… it just scales them faster. (Jet engine + shopping cart = accurate.)  Quick hits at the end include when it makes sense to bring in fractional leadership (CFO/COO/CMO), and one book every scaling founder should read (Who Not How).  👉 Want help building the machine for your next growth ceiling? Visit https://www.businessfixpodcast.com/ and connect with us. If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    44 min
  7. MAR 4

    The Culture Dividend: Why "Good Vibes" Are Actually Good Business

    Send us Fan Mail Culture might not show up as a clean line item on your P&L, but in this episode, Josh and Chrissy make the case that it absolutely shows up in your bank account, your calendar, and your blood pressure as a leader. They unpack the true ROI of company culture. They call it the “culture dividend” and how smart owners treat culture like capital, not fluff. In practical, real-world language, they walk through how investing time and money into culture pays you back in: Retention – keeping your best people instead of constantly refilling the same seatsRecruitment – turning your team into your strongest talent magnetRisk reduction – fewer HR fire drills, fewer “uh oh” moments, and fewer legal headachesOperational efficiency – less drama, fewer “shadow meetings,” faster decisionsCustomer experience & marketing – employees who actually want to talk about where they workYou’ll hear stories and examples of: The hidden “culture tax” you’re already paying through turnover, absenteeism, and quiet quittingWhy “ping pong perks” don’t move the needle, but trust and clarity doHow culture either slows everything down or becomes the lubricant that helps the whole business run smootherSimple ways to start measuring culture using real, business-relevant indicatorsJosh and Chrissy also share actionable steps you can take this month, like calculating the cost of your last three departures, running a “stay interview,” and making your values visible in everyday behaviors so culture becomes a real asset, not just a poster on the wall.  If you’re a small or mid-sized business owner or manager who’s ever thought, “Culture sounds nice, but we’ve got real business problems”, this episode connects the dots between good culture and good business. If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    51 min
  8. FEB 25

    Flexible or Inconsistent? The Leadership Mistake That’s Costing You Trust

    Send us Fan Mail Flexibility sounds great… until your team feels confused, burned out, or treated unfairly. In this episode of The Business Fix, Chrissy and Josh tackle one of the most common leadership blind spots they see with business owners and managers: mistaking inconsistency for flexibility. If you’ve ever said, “We like to go with the flow,” but still struggle with turnover, decision fatigue, or frustrated employees, this conversation is for you. You’ll learn: Why “unstructured flexibility” creates stress instead of freedomThe real difference between being flexible and being inconsistentHow inconsistency quietly damages trust, culture, and legal standingThe 3 F’s of Consistency every leader must understand: Friction, Fatigue, and FractureWhy consistency is actually what creates freedom for leaders and teamsHow favoritism (even unintentional) shows up in workplace culturePractical guardrails leaders can use to stay flexible without chaosChrissy brings the HR and CEO perspective, while Josh adds operational insight (and a few laughs), making this a must-listen for anyone responsible for people, culture, or leadership decisions. If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    48 min

Ratings & Reviews

5
out of 5
3 Ratings

About

Tune in to The Business Fix, the podcast where CEO vision meets on-the-ground operations. Join Chrissy Myers, HR expert and CEO, and Josh Troche, marketing and operations guru, as they tackle the challenges facing small and medium-sized businesses today. Each episode, Chrissy and Josh dissect a common business problem, offering diverse perspectives and actionable solutions. Whether you're in service industries or product development, with 10 or 150 employees, you'll gain valuable insights to improve your business.  This isn't your typical dry business podcast. Chrissy and Josh bring a conversational, down-to-earth approach to the critical aspects of building a thriving business.  Follow us on social media or visit thebusinessfix.com for more resources and to connect with our community. Let's fix your business together!

You Might Also Like