Windermere Ask A Coach, Real Talk, Real Results

Michael Fanning "Windermere Coaching"

Transform your real estate career and reclaim your life with "Windermere Ask A Coach." Industry veterans reveal the systems, mindsets, and strategies that create exceptional results with less stress. Stop grinding 24/7! Our coaches share battle-tested approaches to generate consistent leads, close more deals, and build wealth while maintaining work-life harmony. Each episode delivers immediately applicable tactics from top-producing agents who've mastered the art of working smarter, not harder. Ready to build a thriving business that serves your life instead of consuming it?

  1. MAR 2

    Season 9 Episode #7. "List Like a Product Manager: The K2 Group's Science of Selling Homes"

    WINDERMERE ASK A COACHSeason 9, Episode 7 "List Like a Product Manager: The K2 Group's Science of a Great Listing Process" HOSTMichael Fanning SVP & Co-Owner, Windermere Coaching GUESTSKarishma Kiri (kah-RISH-mah KEE-ree) & Dhilip Gopalakrishnan (DHEE-lip go-PAH-lah-KRISH-nan)The K2 Group | Yarrow Bay Office, Kirkland, WA | Former Microsoft leaders | Top 1% in production | 90%+ listing conversion rate EPISODE OVERVIEWKarishma and Dhilip bring a combined 24+ years of Microsoft product management experience to real estate. They've built one of the most systematized listing practices in the Pacific Northwest by asking: what if we treated every home sale like a product launch? KEY TOPICS The 3 Pillars: Skillset, Toolset & MindsetSkillset and toolset are table stakes accessible to everyone. Mindset is the multiplier, and it determines which skills and tools you pursue in the first place. The Hollywood Movie Launch AnalogyA movie's opening weekend decides blockbuster or flop. Listings work the same way. Days on market kill your leverage the first 3–5 days are everything. Cross every T before you go live. Removing Friction Points• Informational missing inspections, HOA docs, title reports• Experiential lockbox problems, odors, undefined rooms• Cost unknown repair estimates that spook buyersTarget: zero friction by launch day. Preemptive Objection HandlingBefore spending a dime, visualize the home through buyers' eyes. Identify objections early before listing, not after. Delivering Hard Truths"The moment you decide to sell, it's a product and the calculator decides." Acknowledge emotion first, then establish the shift. Channel the market; don't critique the home. The Buyer's Agent as Channel PartnerNot an adversary a distributor. K2 provides a full buyer package: home book, inspection, HOA docs, offer guidance, all in a shared Google Doc. Ease of working with you = buyer confidence = stronger offers. Shifting Cost to ValueAsk sellers: "If the buyer covers their broker fee, what happens to your price?" They get it immediately. Stop being a cost center. Be a value generator. ONE THING TO DO TOMORROW• Karishma: Tell sellers their home is now a product. Acknowledge the memories then make the shift together.• Dhilip: Reframe every commission conversation around value, not cost. Raise their expectations of you. "We don't rise to the level of success we fall to the level of our systems." Michael Fanning Windermere Coaching | Michael Fanning | fanning@windermere.com"Be awesome and help somebody."

    55 min
  2. FEB 2

    Season 9 Episode #6. "Coaches See What AI Can't: Your Blind Spots, Your Potential, Your Excuses"

    Windermere Ask a Coach Podcast: Show Notes Host: Michael Fanning AI can provide instant answers and tactical advice, but true breakthrough happens in relationship with someone who sees your blind spots, challenges your thinking, and holds you capable of more than you currently believe possible. This episode explores why every Olympic champion has a coach and why you might need one too. Why more knowledge doesn't automatically create changeWhat happens between where you are and where you want to beWhy Olympic athletes with world-class skills still need coachesDoubt: "I'm not sure I can do this. Maybe I'm not cut out for this level." Delay: "I'll start when I have more time. I need to learn more first." Division: Seeing another agent's success as proof you can't, rather than evidence you can. How confirmation bias proves what you already believeActivities vs. excuses: getting brutally honestWhat successful agents are doing that you're notThe narratives that keep you safe but stuckWhy successful agents still burn outBuilding smarter, not just grinding harderCreating sustainable systems for longevityWhy there's never a "perfect time" to implement what you knowWhen facing any decision, four outcomes exist: Quadrant 1: Take action → Success (growth, progress)Quadrant 2: Take action → Learning (experience, data)Quadrant 3: Don't take action → Lucky (things work out anyway)Quadrant 4: Don't take action → Stuck (nothing changes) The Math: Taking action means you either succeed or learn. Not taking action means you're either lucky or guaranteed to stay stuck. Which of the Three D's are you experiencing?What story are you telling yourself that's keeping you stuck?Are you being honest about your activities versus your excuses?If you did the same activities as successful agents consistently and professionally would your business grow?Are you building for the long game or surviving the short game?Do you need more information or different thinking?"Information is everywhere. Transformation happens in relationship." "The person you dream about becoming doesn't live in your comfort zone." "If you want to argue in favor of your excuses, you get to keep your excuses." "AI pleases you. A coach transforms you." AI is powerful for research and tactical questions. But transformation requires relationship with someone who cares enough to challenge your stories and hold you capable even when you can't see it yourself. Every Olympic gold medalist has a coach not because they lack knowledge, but because true potential is unlocked with someone who sees what you can't see about yourself. Contact: fanning@windermere.com | Podcast: Windermere Ask a Coach Be awesome, help somebody, make it a great day.

    37 min
  3. Season 9 Episode#5. Mastering Win-Win Negotiations in 2026's Shifting Market

    JAN 26

    Season 9 Episode#5. Mastering Win-Win Negotiations in 2026's Shifting Market

    SHOW NOTES: Episode Overview The real estate market of 2026 demands sophisticated negotiation skills as inventory rises and days on market climb. This episode explores proven strategies from "Getting to Yes" by Fisher and Ury, providing practical tools for creating win-win outcomes in every transaction. Key Market Insights 30-year mortgage rates hit 6.06% on January 9th lowest in nearly 3 yearsActive listings approaching pre-pandemic levels (just under 1 million vs. 1 million in 2019)Home price appreciation slowed to 1.5% year-over-yearEconomy lost 56,000 jobs in Q4 2025, signaling market normalizationThe Trust Opportunity 88% of buyers use real estate agents; 91% would recommend them85% of sellers use agents; 87% would recommend them61% of business comes from referrals and repeat clientsBUT only 18% of buyers use the same agent again revealing a massive 69-point gap between satisfaction and retentionThe Four Principles of Win-Win Negotiation Separate People from Problem Be hard on issues, soft on peopleExample: "We've got a challenge with inspection items. Let's figure out how to address concerns while respecting everyone's position."Focus on Interests, Not Positions Ask WHY behind the WHATQuestions: "What's most important to you?" "Tell me more about that."Invent Options for Mutual Gain Brainstorm creative solutionsExample: "What if the seller provides a credit instead of repairs?"Insist on Objective Criteria Use market data, comps, fair standards not emotionsAvoid "in my opinion"; use "based on comparable sales, here's what the market shows"Game-Changing Language "What's most important to you?""Help me understand...""Let me see what we can do""What if we could...?""Are you open to a suggestion?""Would it be helpful if...?"Six Deadly Negotiation Mistakes Not listening talking over instead of asking questionsMaking it personal getting defensive or attackingFocusing only on your client's positionAssuming you know what they wantNegotiating while emotionalNegotiating via text/email (the biggest mistake)The Phone Call Advantage 50% of email negotiations end in impasseFace-to-face communication is 34x more effective than email93% of communication is non-verbal (tone, expressions, body language)Only 6% of agents choose phone calls, yet they're the most powerful toolThe Volume Advantage Average agents: 5 transactions/year = negotiation practice every 2-3 monthsHigh-volume agents: 37+ transactions/year = weekly practice opportunitiesSolution: Practice with AI to build competencyAI Practice StrategyUse ChatGPT or Claude to role-play scenarios: Emotionally attached sellers resisting price adjustmentsBuyers whose friends contradict your adviceRecovery from client missteps during showingsPrompt example: "You are a homeowner who believes your house is worth more than comps indicate. I am your listing agent. Engage naturally, no narration." Mindset Principles See abundance, not scarcityHold people capable, not accountablePlay the long game create raving fans, not just closed transactionsAction Steps Pick ONE principle to implement this weekPractice phone calls instead of texts for negotiationsUse AI to practice challenging scenariosFocus on relationship-building over single transactionsResources Book: "Getting to Yes" by Fisher and UryWeekly coaching: Windermere Path Calls (Thursdays, 10 AM)Podcast: "The Windermere Coaching Minute"Remember: Businesses that implement beat businesses that just understand. Your expertise creates value now is your time to demonstrate it.

    29 min
  4. 12/17/2025

    Season 9 Episode #4. Seizing Opportunities in Real Estate: Key Insights for 2026

    The real estate landscape is evolving rapidly, and understanding current market dynamics is essential for success in 2026. Drawing from data in the 2025 NAR Buyer Seller Report and insights from Keeping Current Matters. The Changing Face of Homebuyers One of the most significant trends is the declining participation of first-time buyers and the rising median age of purchasers. According to the 2025 NAR Buyer Seller Report, these demographic shifts require agents to rethink their marketing strategies. Rather than using a one-size-fits-all approach, successful agents in 2026 will segment their client base and create targeted campaigns that speak directly to different buyer personas. Understanding your clients' specific needs—whether they're downsizing empty-nesters, growing families, or investors—allows you to deliver more relevant, personalized service that resonates. Two Business Models, One Choice The market presents agents with two distinct paths: the transactional model focused on volume, or the relational model centered on depth and long-term client relationships. As highlighted by Keeping Current Matters, agents who choose the relational path—investing in client education, community involvement, and trusted advisor status—often build more sustainable, fulfilling businesses. Equity as Wealth-Building Tool The 2025 NAR Buyer Seller Report reinforces that homeownership remains one of the most effective wealth-building strategies. Helping clients understand how equity accumulation works, particularly in a market with inventory challenges, positions you as a valuable financial educator, not just a transaction facilitator. December 2025 Market Snapshot Current market conditions show interesting dynamics heading into 2026. While inventory remains constrained in many markets, buyer demand persists. Understanding these micro-market conditions allows agents to set realistic expectations and identify the best opportunities for clients. The AI Revolution in Real Estate Perhaps no trend will impact 2026 more than artificial intelligence. AI is transforming lead generation, client communication, and market analysis. Keeping Current Matters emphasizes that agents who embrace AI tools—for personalized marketing, predictive analytics, and automated follow-up systems—will have significant competitive advantages. However, technology should enhance, not replace, the human connection. The most successful agents will use AI to handle routine tasks while dedicating more time to high-value client interactions. Selling Community and Lifestyle According to the 2025 NAR Buyer Seller Report, today's buyers and sellers aren't just transacting properties—they're making lifestyle decisions. They want agents who understand neighborhood dynamics, school districts, community amenities, and future development plans. Position yourself as a local market expert who sells lifestyle, not just square footage. Your 2026 Action Plan To capitalize on these trends: Segment Your Database: Create specific marketing campaigns for different client types based on NAR demographic dataEmbrace AI Tools: Implement automation for lead nurturing while maintaining personal touchpointsBecome a Market Educator: Share insights from credible sources like the NAR Report and Keeping Current Matters to build authorityFocus on Relationships: Invest in client experiences that generate referrals and repeat businessMaster Your Local Market: Position yourself as the community expert who understands hyperlocal trendsThe Bottom Line The 2026 real estate market offers tremendous opportunity for agents willing to adapt. By leveraging data from the 2025 NAR Buyer Seller Report, staying informed through resources like Keeping Current Matters, and strategically implementing AI tools, you can build a thriving business focused on serving clients at the highest level.

    33 min
  5. 11/17/2025

    Season 9 Episode #3 Building a Referable Client Experience with Stacy Brown Randall

    Host: Michael Fanning, SVP at Windermere Real Estate & Co-Owner of Windermere Coaching Guest: Stacy Brown Randall, Referral Expert & Author Stacy Brown Randall returns to discuss her new book, The Referable Client Experience, and shares powerful strategies for generating referrals through exceptional client service. This conversation goes beyond the basics of "do great work" to reveal the systematic approach agents need to build a truly referable business. Work Touchpoints + Relationship Building Touchpoints = Referable Client Experience It's not just about doing great work—it's about how your clients feel working with you. Getting more referrals from people already referring you (covered in first book)Generating referrals from your client experience (covered in new book)Getting new people to refer you (future book)1. New Client Stage Address the "quiet voice"—what clients are thinking but not sayingCombat potential buyer's remorseTools: Journey cards, expectation mapsShow clients visually what to expect (60% of adults are visual learners)2. Active Client Stage Beware of the "lull of complacency"Navigate the waiting game without losing connectionBalance work touchpoints with relationship buildingDon't just email updates—create meaningful touchpoints3. Alumni Client Stage Avoid the disappearing actMaintain relationship building after the transactionRemember: clients have 8-9 year cycles and can refer you every yearScale your approach based on transaction volume✓ Visual communication is crucial - Create buyer/seller books that map the journey from A to Z ✓ Address the quiet voice early - Normalize concerns and remove stigma from what clients are worried about ✓ Consistency beats intensity - Your biggest challenge isn't getting started—it's staying consistent when you get busy ✓ Identify your referral hot zones - Certain moments in your client experience are more likely to generate referrals ✓ New agents can compete - You don't need years of experience when you have a professional, systematic client experience Host of Roadmap to Referrals podcast (approaching 400 episodes in early 2026)Author of Generating Business Referrals Without Asking (2018)Author of The Referable Client Experience (new release)Teaches the science of referrals—how to generate referrals without asking, manipulating, or excessive networkingGet Stacy's New Book: The Referable Client Experience Connect with Stacy: Website: stacybrownrandall.comPodcast: Roadmap to Referrals (new episodes every Tuesday)Instagram: @stacybrownrandallLinkedIn: Stacy Brown Randall"Do great work and you'll get referrals. But you're probably not doing anything wrong—you just don't know what you don't know about bridging the gap between being referable and actually receiving referrals." - Stacy Brown Randall Subscribe to Windermere Ask a Coach for more conversations with industry experts and practical strategies for building a thriving real estate business. Be awesome, help somebody, and make it a great day! Episode OverviewKey Topics CoveredThe Referable Client Experience FormulaThe Three Foundational Referral StrategiesThe Three Client StagesKey TakeawaysAbout Stacy Brown RandallResourcesQuote to Remember

    37 min
  6. 10/27/2025

    Season 9 Episode #2.Getting Homes Market-Ready with Notable Seller Financing with Chris Mattix.

    In today's competitive real estate market, getting a home ready for sale can make the difference between a quick, profitable sale and a property that lingers. Host Michael Fanning sits down with Chris Mattix from Notable to discuss an innovative seller financing solution that helps homeowners prepare their properties without the stress of coming out-of-pocket for repairs and improvements. Michael Fanning is a professional real estate coach with Windermere Coaching, specializing in mindset development and helping agents achieve their goals. Through the "Ask A Coach" podcast, Michael explores tools and solutions that help real estate professionals better serve their clients and build thriving businesses. Chris Mattix is an Account Manager with Notable, bringing 28 years of real estate industry experience to his role. Chris spent 11 years as a Windermere agent before moving into management and sales. His deep understanding of the challenges agents and sellers face makes him uniquely qualified to help real estate professionals leverage Notable's seller financing solutions. Two Seller Financing Options: In Washington, Oregon, and Idaho, Windermere Ready offers loans over $50,000 through Move Forward Financial (secured) and under $50,000 through Notable (unsecured). Outside these states, Notable serves the entire Windermere network nationwide. Lightning-Fast Approval: The application takes just 60-90 seconds on a mobile phone or computer, with approvals happening in as little as one minute. Flexible Fund Access: Sellers receive a Windermere Ready debit card, can request direct deposits (typically 24 hours), and access the first $5,000 instantly with no documentation through "Quick Deposit." Proactive Protection: Pre-approving sellers before listing provides peace of mind when unexpected issues arise during the sale process, from failed water heaters to inspection repairs. No Credit Impact: The program requires a 680 FICO score and 20% equity but doesn't report to credit bureaus and places no lien on the property. Competitive Advantage: Turnkey homes that show well command higher prices and sell faster, making seller financing a necessity in today's market where buyers are increasingly selective. Phone: (425) 361-6668Email: cmattix@notablefi.comResource Center: notablefi.com/windermerereadyWebsite: www.windermerecoaching.comIf you found this episode helpful, please share it with colleagues and rate the podcast. Have a topic suggestion? Reach out to us at Windermere Coaching! About the HostAbout the GuestKey TakeawaysContact InformationConnect with Chris Mattix (Notable)Learn More About Windermere Coaching

    22 min
  7. 08/25/2025

    Season 9 Episode #1. Windermere Ready Loan Program with Mason Fredrickson

    Mason Fredrickson leads Move Forward Financial, providing loan services for Windermere clients. Former commercial loan officer with extensive banking background, now specializing in the Windermere Ready Loan program. [0:00-5:00] Program Overview What is Windermere Ready and why it was createdSolving the cash flow problem for home preparationAddressing market conditions where days on market are expanding[5:00-15:00] How It's Different Comparison to traditional HELOCsStreamlined approval process (minutes to next day)No monthly payments due until escrow closeEquity-based lending decisions[15:00-25:00] ROI and Investment Areas Potential 100% ROI on improvementsTop investment categories: staging, landscaping, painting, flooring, kitchensBinary benefit: sale vs. no sale[25:00-35:00] Agent Benefits Competitive advantage in listing presentationsReputation building as "ready for market" specialistNo financial burden on agentsAvailable presentation materials in Present CMA tool[35:00-45:00] Loan Structure Two loan types: Under $50K (unsecured) vs. Over $50K (real estate secured)6-12 month termsAvailable across all Windermere states[45:00-End] Program Evolution & Contact Focus on universal awarenessFuture lending tools development✓ Include Windermere Ready in every listing presentation ✓ Use as competitive differentiator ✓ Perfect safety net for sellers without upfront cash ✓ Builds agent reputation for premium listings ✓ Streamlined process removes friction from home preparation Program Website: WindermereReady.com Host: Michael Fanning - fanning@windermere.com Guest: Mason Fredrickson - Contact details available at WindermereReady.com For Windermere Agents: Find presentation materials in Present CMA tool "Be awesome and help somebody" - Michael Fanning Key Discussion Points & TimestampsKey TakeawaysContact Information

    33 min
  8. 08/04/2025

    Season 9 Episode #2 Property Management Mastery with Corey Brewer: Washington's Rent Control Laws & Building Profitable Agent Partnerships

    Guest: Cory Brewer, VP of Residential Operations, Wind Property Management, Lori Gill and Associates Cory Brewer, with 14+ years in real estate and property management expertise in King and Snohomish Counties (Seattle area), shares insights on Washington State's new rent control laws, property management benefits, and strategic partnerships between real estate agents and property managers. Legal Updates (0:00-15:00)• Washington State implemented rent control effective May 7th, 2025• Annual rent increases capped at 7% baseline + CPI (max 10%)• 2026 cap set at 9.683% (7% + 2.683% CPI)• New process service requirements for rent increases (being addressed legislatively) Property Management Value Proposition (15:00-30:00)• $2,100 more annual rent generation per property• $1,380+ savings through faster leasing (reducing costly vacancy)• 33.8% market share demonstrates market leadership• Professional management pays for itself through reduced vacancy and optimized pricing Agent Partnership Benefits (30:00-45:00)• Property managers as part of agent's professional team (like home inspectors)• Referral opportunities: 20-100 annual transactions depending on market• Market analysis and rental pricing consultation services• Buffer between landlord-tenant relationships Current Market Conditions (45:00-55:00)• Inventory fluctuated from 34 listings (May) to 70+ (June)• Higher tenant renewal rates reducing turnover• Failed sale listings converting to rentals in fall months Professional Management Advantages (55:00-End)• Legal compliance expertise (increasingly complex)• 400-500 vetted vendor network• Fair housing and tenant selection processes• Systematic procedures and market knowledge Cory BrewerWind Property Management, Lori Gill and AssociatesDesk: (425) 623-1330Office: (425) 455-5515Email: coryb@windermere.comWebsite: http://www.wpmnorthwest.com Corey offers team presentations with PowerPoint and Q&A for brokerages in King and Snohomish Counties Bi-annual Market Reports Available - Six-month data compilation providing representative market statistics For more coaching content and professional development, subscribe and share this episode!

    38 min
5
out of 5
9 Ratings

About

Transform your real estate career and reclaim your life with "Windermere Ask A Coach." Industry veterans reveal the systems, mindsets, and strategies that create exceptional results with less stress. Stop grinding 24/7! Our coaches share battle-tested approaches to generate consistent leads, close more deals, and build wealth while maintaining work-life harmony. Each episode delivers immediately applicable tactics from top-producing agents who've mastered the art of working smarter, not harder. Ready to build a thriving business that serves your life instead of consuming it?

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