MGMA Podcasts

MGMA
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Welcome to the MGMA Podcast Network, your gateway to insightful discussions and expert analysis on key topics in healthcare management. Dive into a diverse array of shows tailored to meet the interests and needs of healthcare professionals like you. Explore the experiences and perspectives of trailblazing women in healthcare on "Women in Healthcare," or discover innovative strategies and solutions for your practice on "Business Solutions." Stay updated on the latest industry trends and news with "Week in Review," and gain valuable insights from industry leaders and MGMA members on "Member Spotlight." Don't miss our flagship show, "MGMA Insights," where we delve deep into the most pressing issues facing healthcare organizations today. Whether you're seeking inspiration, practical advice, or in-depth analysis, the MGMA Podcast Network is your trusted companion on your journey towards excellence in healthcare management. Tune in and join the conversation today!

  1. 4d ago

    Taking Physician Compensation Beyond the Spreadsheet with Jamal Campbell

    On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Jamal Campbell, general manager of Physician Enterprise at Hallmark, to explore how healthcare organizations can simplify physician compensation, reduce administrative risk and give leaders faster access to reliable workforce data. Campbell explains why compensation administration remains highly dependent on spreadsheets and disconnected systems, even as physician enterprises grow more complex. He also discusses the financial and compliance consequences of manual processes, the importance of transparency for physician and APP engagement, and the groundwork organizations should complete before adopting a compensation management platform. Episode takeaways Physician compensation often depends on disconnected data. Information may originate in the electronic health record, practice management platform, human resources systems, contracts and locally maintained spreadsheets. Every handoff introduces another opportunity for an error or delay.Simpler plans can improve understanding and trust. Physicians and APPs may not know how complicated compensation formulas translate into their payments. Clearer mechanics and accessible performance data help providers understand how they are paid and assess whether calculations are accurate.Specialized compensation talent is increasingly difficult to find. As physician enterprises expand through employment and consolidation, organizations need analysts and leaders who understand finance, contracts, benchmarks and compensation mechanics. Campbell says professionals with that combination of expertise have become organizational “unicorns.”A single source of truth supports faster decisions. When compensation calculations and source data are brought together, leaders can model potential changes without waiting days for spreadsheets to be rebuilt. That can make it easier to assess a new metric, benchmark or fee schedule using historical performance.Spreadsheet errors can create significant financial exposure. Campbell notes that even a 3% to 5% error rate would represent $3 million to $5 million for an organization administering $100 million in annual provider compensation. The actual exposure may be difficult to determine when organizations do not consistently track errors.Contract terms and payment practices must remain aligned. A compensation model may calculate payment one way while the provider’s contract requires something different. Connecting contracts, calculations and established compliance guardrails can help organizations identify inconsistencies before they become larger problems.Provider confidence affects more than payroll. When physicians and APPs cannot verify their compensation, the resulting frustration may weaken engagement, contribute to attrition and distract clinicians from patient care. Transparent reporting gives providers the evidence they need to understand their performance and compensation.Discovery should come before implementation. Campbell recommends cataloging every compensation plan, formula, exception and workflow before selecting or deploying a new system. Finance, human resources, operations and physician compensation teams should participate so the organization understands its current state and agrees on the desired future process.Resources Hallmark HealthConnect with Jamal Campbell on LinkedInFinancial Management at MGMAMGMA Members: Email us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts! Sponsors: Your staff is buried in phone calls. Patients are frustrated. And you're losing revenue to no-shows. There's a better way. GoTo Connect for Healthcare is a unified, AI-powered communication platform built to support your HIPAA compliance, streamline scheduling, reduce staff burden, and help your team do more with less. Because when communication works, care works. Learn more and get a personalized demo. Allied Medical Waste is the premier medical waste and document shredding company for medical groups all over the United States. On average, Allied helps medical groups save up to 50% on their monthly costs. Allied is known for their great service and impeccable response times. Reach out today for a free quote! Allied has a special offer for all MGMA members: the first 2 months FREE of charge! Connect with us at sales@alliedusa.net or call (801) 328-8581.

    Taking Physician Compensation Beyond the Spreadsheet with Jamal Campbell

  2. Sep 2

    Turn Conference Conversations into Career Opportunities, with MGMA Annual Conference Speakers Kelly Miller and Jannine Walker

    On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Kelly Miller, product manager for Enterprise Information Systems Business at Fujifilm, and Jannine Walker, senior vice president of sales and business development at Human Assets. Ahead of their session at The MGMA Annual Conference in San Antonio, Miller and Walker explain how authentic networking can create friendships, expand professional perspectives, and open unexpected career opportunities. They share practical ways to navigate conferences when introducing yourself does not come naturally. Their advice includes preparing before an event, setting manageable goals, moving beyond familiar professional circles, and using informal conference moments to form genuine connections. Episode takeaways Networking can shape a career in ways that are difficult to predict. Walker traces her current leadership role to relationships built through the Radiology Business Management Association, while Miller explains how maintaining a connection with a Fujifilm representative ultimately helped her move from healthcare operations into product management.The most valuable conference conversations often happen outside formal sessions. Receptions, meals, vendor-hall visits, coffee breaks, and other informal gatherings give attendees room to connect as people rather than job titles.Preparation makes an unfamiliar room feel more manageable. Reviewing the conference app, identifying a few people or organizations of interest, and learning about exhibitors in advance can provide natural starting points for conversation.A small networking goal is often more productive than trying to meet everyone. Walker and Miller recommend aiming for one or two meaningful introductions. One new contact may then introduce you to several others, allowing a network to grow organically.Good networking is relational, not transactional. Instead of immediately launching into a sales pitch or exchanging business cards, begin with an approachable question about the event, a restaurant, a session, or even the coffee line. Listen closely and look for common ground.The vendor hall can be a useful practice environment. Exhibitors are ready to begin conversations, which removes some of the pressure from attendees. Conversations with other people visiting the same booth can also reveal shared operational needs and interests.Moving beyond your usual professional circle creates new possibilities. Connecting with people from different specialties, disciplines, or roles can broaden your understanding of healthcare and lead to opportunities that would not emerge inside a familiar peer group.Relationships require continued investment after the conference. Staying connected, offering support, listening for what another person needs, and contributing value are what turn a brief introduction into a durable professional relationship or friendship.Connect with Our Guests Kelly Miller on LinkedIn, and learn more about FujifilmJannine Walker on LinkedIn, and learn more about Human Assets and Radiology Business Management AssociationMGMA Networking Opportunities Connect with peers at the 2026 MGMA Annual Conference | September 27-30, 2026 | San Antonio, TXMGMA Member CommunityMGMA Resource Groups Related MGMA Resources How MGMA’s Early Careerist Group builds the future of healthcare leadership (podcast)Member Spotlight: Delores McNair and Bryana Blanco on the impact of mentorship (podcast)The human side of networking: Why connection matters more than ever in healthcare administration (article)MGMA members: Email us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts! Sponsors: Your staff is buried in phone calls. Patients are frustrated. And you're losing revenue to no-shows. There's a better way. GoTo Connect for Healthcare is a unified, AI-powered communication platform built to support your HIPAA compliance, streamline scheduling, reduce staff burden, and help your team do more with less. Because when communication works, care works. Learn more and get a personalized demo. Allied Medical Waste is the premier medical waste and document shredding company for medical groups all over the United States. On average, Allied helps medical groups save up to 50% on their monthly costs. Allied is known for their great service and impeccable response times. Reach out today for a free quote! Allied has a special offer for all MGMA members: the first 2 months FREE of charge! Connect with us at sales@alliedusa.net or call (801) 328-8581.

    Turn Conference Conversations into Career Opportunities, with MGMA Annual Conference Speakers Kelly Miller and Jannine Walker

  3. Aug 26

    AI vs. AI: The Next Generation of Revenue Cycle Management — A Conversation with ModMed's Rob Ware

    On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams has a conversation with Rob Ware, senior vice president and general manager of revenue cycle management at ModMed, about how artificial intelligence is reshaping medical billing and financial operations. Ware explains why revenue cycle management has reached an inflection point, how organizations can respond as payers adopt increasingly sophisticated technology, and what practice leaders should examine before adding another solution to their technology stack. Episode takeaways Revenue cycle management is moving beyond rules and individual expertise. Billing has traditionally depended on experienced professionals navigating an enormous and constantly changing mix of payers, plans, codes and requirements. Machine learning and AI can evaluate more of those variables at once, giving organizations an opportunity to make revenue cycle performance more consistent and scalable.Smaller amounts of revenue can no longer be dismissed. Rising operating costs, stagnant reimbursement and expanding administrative requirements have narrowed practice margins. Under those conditions, improving net collection rate by even one or two percentage points can have a meaningful financial impact.Practices increasingly need to “fight AI with AI.” Payers are using automation and AI to apply edits, conduct initial claim reviews and accelerate denial decisions. Practices need tools capable of identifying changing denial patterns quickly, rather than relying exclusively on monthly or quarterly reports that describe problems after they have already affected cash flow.Technology purchases should begin with a specific source of pain. Before selecting a solution, leaders should determine whether their primary leakage comes from charge capture, prior authorization, coding, denials, appeals or another part of the workflow. A clearly defined problem makes it possible to choose the appropriate technology and establish a meaningful measure of success.Integration matters as much as individual functionality. Stand-alone applications may solve isolated tasks, but using numerous point solutions can produce expensive and unreliable data transfers. Ware advises practices to prioritize technology that integrates closely with the EHR, practice management platform and other core systems of record.Prediction is most valuable when it leads to prevention. Flagging a claim immediately before submission may be too late if the missing information must come from the patient or physician. More advanced revenue cycle tools can bring guidance forward in the workflow, allowing staff to obtain required information while the patient is still present or while the clinician is completing documentation.Technology may reshape staffing and outsourcing decisions. Persistent hiring challenges are encouraging more organizations to consider strategic RCM partnerships. Better dashboards, real-time tracking and operational visibility can help leaders retain oversight even when work is handled outside the practice. AI-enabled guidance may also help less-experienced employees become productive more quickly, although knowledgeable revenue cycle professionals remain essential.Net collection rate remains a critical measure of financial health. By comparing the amount collected with the amount contractually available to collect, net collection rate provides a broad view of revenue cycle performance. Because it is a lagging indicator, however, practices should monitor it alongside earlier operational measures that can expose emerging authorization, denial and workflow problems.Resources ModMed Revenue Cycle ManagementConnect with Rob on LinkedInMGMA Insights Podcast NetworkBeyond the hype: Practical AI applications that improve access, capacity, and revenue (MGMA article)How AI and Human Talent Can Work Together to Transform Medical Practices (MGMA podcast) Email us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts! Sponsors: Your staff is buried in phone calls. Patients are frustrated. And you're losing revenue to no-shows. There's a better way. GoTo Connect for Healthcare is a unified, AI-powered communication platform built to support your HIPAA compliance, streamline scheduling, reduce staff burden, and help your team do more with less. Because when communication works, care works. Learn more and get a personalized demo. Allied Medical Waste is the premier medical waste and document shredding company for medical groups all over the United States. On average, Allied helps medical groups save up to 50% on their monthly costs. Allied is known for their great service and impeccable response times. Reach out today for a free quote! Allied has a special offer for all MGMA members: the first 2 months FREE of charge! Connect with us at sales@alliedusa.net or call (801) 328-8581.

    AI vs. AI: The Next Generation of Revenue Cycle Management — A Conversation with ModMed's Rob Ware

  4. Aug 19

    Five Minutes to Reset: Mindfulness, Movement, and Burnout Prevention with Dr. David Klemanski

    Earlier this year, MGMA Stat polling found that one in three physicians either retired or left their practice in the past year due to burnout, while nearly half of medical group leaders said physician burnout is getting worse. In this episode of the MGMA Insight Podcast Network, host Daniel Williams chats with Dr. David Klemanski, chief of the Division of Psychology and director of postdoctoral training at Cambridge Health Alliance, and a faculty member at Harvard Medical School, to explore how short mindfulness and movement practices may help medical practice workers manage stress before it becomes chronic. Dr. Klemanski shares findings from a randomized controlled trial conducted with Caravan Wellness, examining whether five- to 10-minute mindfulness or movement interventions can improve stress, emotional regulation, quality of life and motivation. The conversation moves from research design to everyday application, including what to do when a stressful moment hits, why prevention matters, and how busy healthcare professionals can begin building habits before they need them most. Episode Takeaways Stress has shifted from episodic to chronic for many people. Dr. Klemanski notes that stress is no longer something many workers experience in isolated bursts. For clinicians, practice leaders and staff members, stress increasingly functions as a constant overlay on daily life.Mindfulness is not about “doing nothing.” Dr. Klemanski defines mindfulness as paying attention in the present moment, on purpose and without judgment. In hectic medical practice environments, that can mean pausing long enough to recognize a worry loop, a reactive emotion or an unhelpful automatic behavior.Micro moments can create meaningful behavior change. The study tested brief daily interventions, typically around 10 minutes, using mindfulness practices or guided physical movement. Participants who engaged with these short practices showed improvements in stress, anxiety, emotional regulation, quality of life and motivation.The study compared mindfulness, movement and a control group. Participants were randomly assigned to mindfulness activities, physical movement activities or a wait-list control group. The goal was to examine whether brief wellness practices could produce measurable change over time.Motivation matters when building healthier habits. One of the study’s notable findings was that people who practiced these micro-interventions often became more motivated to continue wellness-oriented behaviors. Dr. Klemanski emphasized that this habit formation is central to longer-term sustainability.The best time to learn mindfulness is before a crisis moment. Dr. Klemanski cautions that trying to learn mindfulness in the middle of an emotional storm is difficult. Practicing during calmer moments helps train the brain so the skill is available when stress, rumination or frustration rises.Movement can be a mindfulness practice too. For people who struggle with seated meditation, movement-based practices such as stretching, yoga, light exercise, cardio or resistance training can offer similar benefits. The key is being intentional and present rather than simply checking out.Technology can either distract or support regulation. Daniel and Dr. Klemanski discuss the common reflex to scroll through a phone during small pockets of downtime, such as standing in line. Wellness apps may help redirect that impulse toward a more restorative use of those same few minutes.Resources Connect with Dr. David Klemanski on LinkedInLearn more about Caravan WellnessLearn more about Harvard Medical School"Staying vigilant against physician burnout: Is progress being made?" (MGMA Stat article)"Can focusing on burnout cause more burnout?" (MGMA Insight article)"Addressing clinician burnout with a focus on their calling to medicine" (MGMA Stat article)MGMA Insights Podcast NetworkEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts! Sponsors: Your staff is buried in phone calls. Patients are frustrated. And you're losing revenue to no-shows. There's a better way. GoTo Connect for Healthcare is a unified, AI-powered communication platform built to support your HIPAA compliance, streamline scheduling, reduce staff burden, and help your team do more with less. Because when communication works, care works. Learn more and get a personalized demo. Allied Medical Waste is the premier medical waste and document shredding company for medical groups all over the United States. On average, Allied helps medical groups save up to 50% on their monthly costs. Allied is known for their great service and impeccable response times. Reach out today for a free quote! Allied has a special offer for all MGMA members: the first 2 months FREE of charge! Connect with us at sales@alliedusa.net or call (801) 328-8581.

    Five Minutes to Reset: Mindfulness, Movement, and Burnout Prevention with Dr. David Klemanski

  5. Aug 12

    Why Workflow, Not Technology, Is Healthcare's Biggest Challenge: A Conversation with NextGen's G. Shah

    On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with G. Shah, Chief Product and Strategy Officer at NextGen Healthcare, to explore why healthcare organizations need to redesign workflows around patients and providers rather than simply layering on more technology. They discuss workflow debt, provider burnout, trusted data, interoperability, and how healthcare leaders can take a more strategic approach to AI adoption. Episode Takeaways Healthcare's biggest challenge isn't technology, it's workflow design. Many organizations have accumulated layers of technology solutions over time without reevaluating the end-to-end experience for providers, staff, and patients.Broken workflows create organizational "debt." Administrative burden, staff frustration, provider burnout, and inefficient processes accumulate when organizations continue to build on outdated workflows rather than redesigning them.Technology should enable care, not dictate it. Shah argues that providers have spent years adapting to software workflows when technology should instead adapt to how clinicians deliver care.The best technology becomes invisible. Effective technology supports patient care in the background, allowing providers to focus on face-to-face conversations and meaningful interactions rather than screens and documentation.Patients experience workflow failures even when they don't see them. Delayed referrals, redundant paperwork, repeated questions, and disconnected systems all create friction that negatively impacts the patient experience.Trusted data is essential for better care and efficiency. Organizations need confidence in the accuracy, source, and provenance of information to reduce duplicate work, unnecessary testing, and repeated verification.AI alone won't solve broken processes. Applying AI to inefficient workflows may simply make broken processes run faster. Healthcare leaders should redesign desired workflows first, then determine where AI creates meaningful value.Evaluate AI through an end-to-end workflow lens. Before investing in point solutions, organizations should assess how AI tools integrate into existing workflows, share data, and support the broader patient and provider experience.Resources Connect with G. Shah on LinkedInLearn more about NextGen HealthcareWebinar discussed in this episode: Healthcare Has Normalized Broken Workflows: How High-Performing Practices Are Redefining What's Possible (on demand)Register or access MGMA webinars Email us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts! Sponsors: Your staff is buried in phone calls. Patients are frustrated. And you're losing revenue to no-shows. There's a better way. GoTo Connect for Healthcare is a unified, AI-powered communication platform built to support your HIPAA compliance, streamline scheduling, reduce staff burden, and help your team do more with less. Because when communication works, care works. Learn more and get a personalized demo. Allied Medical Waste is the premier medical waste and document shredding company for medical groups all over the United States. On average, Allied helps medical groups save up to 50% on their monthly costs. Allied is known for their great service and impeccable response times. Reach out today for a free quote! Allied has a special offer for all MGMA members: the first 2 months FREE of charge! Connect with us at sales@alliedusa.net or call (801) 328-8581.

    Why Workflow, Not Technology, Is Healthcare's Biggest Challenge: A Conversation with NextGen's G. Shah

  6. Aug 5

    A Year Later: Revisiting Ochsner Health's Award-Winning Patient Access Innovation with Sean Nguyen

    On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams speaks with Sean Nguyen of Ochsner Health about the evolution of Ochsner's award-winning spine care initiative, the power of clinician collaboration, practical applications of AI in healthcare, and what attendees can expect from his upcoming presentation at the MGMA Annual Conference in San Antonio. Nguyen first joined the podcast as the recipient of MGMA's Harwick Innovation Award. Now, nearly two years into the implementation of Ochsner's coordinated spine care model, he shares lessons learned, measurable outcomes, and why the framework can extend well beyond spine care to improve access and care navigation across the healthcare continuum. The conversation also explores AI adoption, conference planning, and the importance of maintaining passions outside of work. Episode Takeaways Ochsner's spine care initiative was designed to create a seamless patient experience regardless of where a patient enters the healthcare system, ensuring "right care, right place, right time."Nearly two years after implementation, the program continues to demonstrate positive results through improved patient access, strong patient satisfaction scores, and high clinician engagement.One of the biggest successes has been increased collaboration among physicians, therapists, pain management teams, and other specialists across the health system.Nguyen believes the same care coordination framework can be applied to a wide range of conditions, including diabetes, hypertension, dermatology concerns, and other complex care pathways.Technology and process improvement go hand in hand. Effective coordination requires both the right workflows and the right digital tools.Ochsner is leveraging AI across multiple areas, including call center operations, decision support, ambient documentation, prior authorization workflows, and administrative burden reduction.Nguyen has become a daily user of Microsoft Copilot, using it to prepare for meetings, summarize projects, organize priorities, and enhance communication.As a member of MGMA's inaugural Annual Conference Planning Committee, Nguyen offers a behind-the-scenes look at how the conference experience is designed with attendee engagement, education, networking, and logistics in mind.Outside of healthcare leadership, Nguyen relies on movies, comics, and superheroes as a way to recharge, combat compassion fatigue, and maintain balance.Resources MGMA Annual Conference 2026 (September 27-30, San Antonio)  | Sean Nguyen's session: "Blowing Up the Front Door: Reinventing Access and Redesigning Care"  | Tuesday, September 29, 1:30 p.m. CTConnect with Sean Nguyen on LinkedInListen to Sean Nguyen's previous MGMA Insights Podcast episode discussing his Harwick Innovation Award-winning workMGMA Podcast Network Email us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts! Sponsors: Your staff is buried in phone calls. Patients are frustrated. And you're losing revenue to no-shows. There's a better way. GoTo Connect for Healthcare is a unified, AI-powered communication platform built to support your HIPAA compliance, streamline scheduling, reduce staff burden, and help your team do more with less. Because when communication works, care works. Learn more and get a personalized demo. Allied Medical Waste is the premier medical waste and document shredding company for medical groups all over the United States. On average, Allied helps medical groups save up to 50% on their monthly costs. Allied is known for their great service and impeccable response times. Reach out today for a free quote! Allied has a special offer for all MGMA members: the first 2 months FREE of charge! Connect with us at sales@alliedusa.net or call (801) 328-8581.

    A Year Later: Revisiting Ochsner Health's Award-Winning Patient Access Innovation with Sean Nguyen

  7. Jul 29

    Looking Beyond Headcount: Rethinking Access, Workflows, and Telehealth with Drs. Pamela Ograbisz and Jamie Threatt

    On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams has a conversation with Dr. Pamela Ograbisz, vice president of clinical operations at LocumTenens.com, and Dr. Jamie Threatt, telehealth program director at LocumTenens.com, about the root causes of patient access challenges, optimizing advanced practice providers (APPs), reducing clinician burnout, and the role telehealth can play in expanding capacity. Rather than defaulting to recruitment when wait times grow, they explore how healthcare leaders can uncover workflow bottlenecks, redesign care delivery models, and better align resources to improve both patient and clinician experiences. Episode Takeaways Many patient access problems originate upstream from the clinician schedule. Intake processes, referral pathways, message routing, and screening workflows often create delays long before a provider shortage becomes apparent.APPs have become a standard part of healthcare delivery, but many organizations still have opportunities to use physician-APP teams more strategically to expand access in high-demand specialties.Healthcare leaders should carefully examine task ownership. Intake screening, message triage, and certain follow-up activities may not require physician involvement and can often be handled by nurses, APPs, telehealth staff, or technology-enabled workflows.Reviewing patient flow helps reveal hidden barriers. Delays related to referrals, imaging, communication handoffs, and scheduling can significantly affect access and productivity across a service line.Successful operational redesign depends on engaging the people doing the work. Physicians, APPs, nurses, technical staff, support employees, and patients each bring valuable perspectives on workflow challenges.There is no universal blueprint for operational improvement. Every organization has unique patient populations, staffing models, referral patterns, and processes that require customized solutions.Workflow inefficiencies contribute directly to clinician burnout. Administrative burdens, fragmented communication, and poorly designed processes often increase workload and reduce time available for patient care.Telehealth remains an underutilized opportunity in many organizations. Service lines with long wait times, hard-to-fill positions, or ongoing turnover may benefit from virtual care models that improve access while supporting patients with transportation, mobility, or caregiver limitations.When a service line struggles, leaders should begin by listening. Quantitative metrics are important, but clinicians and frontline staff often have the clearest understanding of what is actually broken within a workflow.Resources Connect with Dr. Pamela Ograbisz on LinkedInConnect with Dr. Jamie Threatt on LinkedInLocumTenens.comLT TelehealthMGMA PodcastsProductivity and Burnout article Email us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts! Sponsors: Your staff is buried in phone calls. Patients are frustrated. And you're losing revenue to no-shows. There's a better way. GoTo Connect for Healthcare is a unified, AI-powered communication platform built to support your HIPAA compliance, streamline scheduling, reduce staff burden, and help your team do more with less. Because when communication works, care works. Learn more and get a personalized demo. Allied Medical Waste is the premier medical waste and document shredding company for medical groups all over the United States. On average, Allied helps medical groups save up to 50% on their monthly costs. Allied is known for their great service and impeccable response times. Reach out today for a free quote! Allied has a special offer for all MGMA members: the first 2 months FREE of charge! Connect with us at sales@alliedusa.net or call (801) 328-8581.

  8. Jul 22

    From Burden to Bandwidth: Reducing Administrative Work in Healthcare

    On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Ranga Bodla, vice president of field and industry marketing at Oracle NetSuite, for a conversation about administrative complexity, workforce pressures, and how healthcare organizations can use AI to create more capacity across both clinical and operational teams. Previewing his upcoming MGMA Annual Conference keynote with Seema Verma, executive vice president and general manager of Oracle Health and Life Sciences, Bodla shares why many healthcare leaders are struggling with disconnected systems, growing workloads, and mounting operational demands. He also explains how AI is being applied today to streamline documentation, automate repetitive tasks, improve reporting, and reduce the administrative work that takes clinicians and staff away from patient care. Key Takeaways: Administrative burden is consuming organizational capacity. Healthcare leaders continue to face workforce shortages, rising costs, and growing complexity, while clinicians and staff spend significant time navigating fragmented systems and manual workflows.The challenge extends beyond the exam room. Operational teams in finance, HR, and supply chain management face many of the same issues as clinical teams: disconnected systems, duplicate work, and limited visibility across the organization.AI is delivering value in repetitive workflows. Organizations are using AI to automate reconciliations, streamline reporting, improve forecasting, surface exceptions, and reduce the time employees spend searching for information.Documentation remains one of the strongest use cases for AI. Reducing documentation burden continues to be a priority for clinicians, making ambient listening and workflow-integrated documentation tools a practical starting point for adoption.Technology adoption depends on workflow integration. Employees are often resistant to learning yet another application. Successful AI tools fit naturally into existing workflows rather than requiring users to change how they work.The goal is more than productivity. According to Bodla, healthcare organizations should focus on reducing effort, not simply increasing output. The objective is to create more bandwidth for clinicians and staff by removing unnecessary work.Connected systems matter as much as AI capabilities. Organizations need access to the right data, context, and workflows for technology investments to have meaningful operational impact.Healthcare leaders should evaluate AI through a simple lens: How can it help people spend less time managing processes and more time making decisions?Resources: MGMA Events Prior Authorization 2025Oracle WebsiteNetsuite WebsiteNor-Lea HospitalEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to the MGMA Insights Podcast wherever you get your podcasts. Sponsors: Your staff is buried in phone calls. Patients are frustrated. And you're losing revenue to no-shows. There's a better way. GoTo Connect for Healthcare is a unified, AI-powered communication platform built to support your HIPAA compliance, streamline scheduling, reduce staff burden, and help your team do more with less. Because when communication works, care works. Learn more and get a personalized demo. Allied Medical Waste is the premier medical waste and document shredding company for medical groups all over the United States. On average, Allied helps medical groups save up to 50% on their monthly costs. Allied is known for their great service and impeccable response times. Reach out today for a free quote! Allied has a special offer for all MGMA members: the first 2 months FREE of charge! Connect with us at sales@alliedusa.net or call (801) 328-8581.

    From Burden to Bandwidth: Reducing Administrative Work in Healthcare
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About

Welcome to the MGMA Podcast Network, your gateway to insightful discussions and expert analysis on key topics in healthcare management. Dive into a diverse array of shows tailored to meet the interests and needs of healthcare professionals like you. Explore the experiences and perspectives of trailblazing women in healthcare on "Women in Healthcare," or discover innovative strategies and solutions for your practice on "Business Solutions." Stay updated on the latest industry trends and news with "Week in Review," and gain valuable insights from industry leaders and MGMA members on "Member Spotlight." Don't miss our flagship show, "MGMA Insights," where we delve deep into the most pressing issues facing healthcare organizations today. Whether you're seeking inspiration, practical advice, or in-depth analysis, the MGMA Podcast Network is your trusted companion on your journey towards excellence in healthcare management. Tune in and join the conversation today!

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  • Creator
    MGMA
  • Years Active
    2016 - 2026
  • Episodes
    778
  • Rating
    Clean
  • Copyright
    © All rights reserved
  • Show Website
    MGMA Podcasts

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