Fixed Ops Focus

Steve Shaw & Dave Rogers
  • 5.0 (2)
  • BUSINESS

Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.

  1. 1D AGO

    Episode 21 - Expense Control

    Dave Rogers and Steve Shaw reveal how to ruthlessly control expenses increase net profit and strengthen absorption. We cover a simple powerful line-by-line weekly review strategy focusing on: · Expense control · Receivables · Open repair orders Plus actionable tactics: flag high % expenses chase aging receivables audit open ROs daily track tech efficiency monitor parts/labor ratios cut overtime analyze comebacks and benchmark net-to-gross. No fluff – just proven ways to stop leaking money and grow your fixed ops bottom line fast.

    26 min

  2. 3D AGO

    Episode 20 -Fixed Ops War Stories

    In this one, your hosts Dave Rogers (America's Fixed Ops Director, Prognosticator of Profit) and Steve Shaw (Steve Shaw University, Fixed Ops 360) drop the serious strategy for a minute and go full storyteller mode. We're sharing the wildest, funniest, most unbelievable war stories from the trenches of the service department.

    22 min

  3. FEB 26

    Episode 19 - The Repair Order

    Dave Rogers (America's Fixed Ops Director, Prognosticator of Profit) and Steve Shaw (Steve Shaw University, Fixed Ops 360) go off on a passionate tangent about the lost art of writing a repair order—the foundation of every profitable, transparent, and defensible service transaction. They break down how to write a killer repair order the right way, stressing the timeless Three C's (Concern, Cause, Correction)

    26 min

  4. FEB 23

    Episode 18 - Going old School

    Dave Rogers and Steve Shaw go full old school and prove one timeless truth: process overcomes technology every single time. While the industry chases the next shiny AI tool, Dave and Steve break down why the fundamentals still win—and win big. They dive deep into the basics that actually drive profits, customer loyalty, and service department dominance in 2026:

    24 min

  5. FEB 19

    Episode 17 - Promise Times Are Non-Negotiable

    Steve and Dave Rogers break it down: why vague "around lunchtime" promises are killing your shop, how modern promise time technology (integrated scheduling tools, real-time updates, and digital communication) changes the game, why Google Calendar hacks still have a place in many stores, and—most importantly—proven ways to hold your team accountable to hitting exact promise times every single time.

    24 min

  6. FEB 17

    Episode 16 - Process Improvement Fails

    Steve Shaw and Dave Rogers dive deep into one of the biggest roadblocks in fixed operations: process documentation and why so many improvement initiatives fall flat.

    28 min

  7. FEB 11

    Episode 15 - Interview with Jeff Ridgway

    Steve Shaw and Dave Rogers dive deep into mobile service for car dealerships—talking pros, cons, and why it’s blowing up right now. Joining us is Jeff Ridgway, a true pioneer in the space, sharing his top tips and real advice for anyone eyeing this move. Whether you’re a dealer or just curious, this one’s packed with insights.

    44 min

  8. FEB 10

    Episode 14 – NADA Wrap Up – The Good Bad and Ugly

    Hosts Dave Rogers and Steve Shaw wrap up their coverage of the NADA Show – the auto industry's biggest event, held February 3-6, 2026, at the Las Vegas Convention Center.

    31 min
See All (21)

Ratings & Reviews

5
out of 5
2 Ratings

About

Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.

Information

  • Creator
    Steve Shaw & Dave Rogers
  • Years Active
    2K
  • Episodes
    21
  • Rating
    Clean
  • Copyright
    © Copyright 2026 Fixed Ops Focus
  • Show Website
    Fixed Ops Focus

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