Take Flight Weekly | Jim Miller

Jim Miller

Jim Miller is a success mentor and life coach who guides top real estate brokers from around the country while managing 2.3B+ in sales production as Designated Managing Broker with Jameson Sotheby’s International Realty in Chicago, Illinois. He is also recognized as a top real estate coach to top Sotheby's International Realty brokers in 35 luxury markets.

  1. 11h ago

    #334: Use Social Media to Nurture Your Network

    Summary Most advisors treat social media as a broadcast channel, and that is exactly why it is not working for them. In this episode Jim reframes Instagram, Facebook, and LinkedIn as one enormous cocktail party. Your Top 100 is in that room. Your referral partners are in that room. Your competition is in that room, shaking hands and remembering names. If you have decided the room is too loud, too vain, or too far outside your comfort, you have not opted out of the comparison. You have only opted out of the relationships. This is Pillar 3 work, CRM and relationship Management, with a thread of Pillar 5  - Marketing, Lead Generation and Personal Branding, running through it, and it starts with a decision about which kind of person you are going to be when you walk in. There are two kinds of people at that party. The first walks in and says look at me. Look at my listing, look at my numbers, look at my video. They post and they leave. The second walks in and asks how they can be useful. Jim gives the practical build for becoming the second kind on Instagram. Use the favorites and close friends settings so your top 100 has its own feed instead of the algorithm's. Comment on five posts a day and five stories a day, with twenty or thirty seconds of real thought behind each one, because a comment on a story puts you in the direct messages where an actual conversation can start. Facebook gets the same treatment with a different tool. Friends lists, built from the desktop, let you sort three or four thousand connections into the groups that matter and read only those. LinkedIn earns fifteen or twenty minutes a week if your clients work in industries that live there. Google Alerts do the quiet work in the background, telling you when a client is promoted, honored, or written about. All four of these do the same job. They convert scrolling into intelligence, and intelligence is what lets you act before someone has to tell you anything. The heart of the episode is a story about a loss in Jim's own family and the note and book that arrived from someone in his network who simply noticed a post and did something about it. That book still sits out in the house years later. It is the cleanest illustration of the definition Jim gives here: thoughtfulness is taking the time, putting real thought into something, and then acting on it. Awareness without action is not thoughtfulness. Tools can surface the moment. They cannot supply the care. Next Sunday takes this into a live room, where the same principle has an entirely different set of do's and don'ts. Chapters 00:00 Introduction and overview of social media as a networking tool 01:58 The importance of being present at the social media 'cocktail party' 03:53 Two types of social media users: broadcasters vs. value-adders 05:51 Using Instagram for relationship intelligence and engagement 09:13 Managing your Instagram feed with favorites and close friends 12:08 Commenting on posts and stories to build relationships 14:11 Managing Facebook with friends lists for targeted feed viewing 16:02 Using LinkedIn and Google Alerts for professional networking 17:55 The power of thoughtful actions and recognizing major life events 20:03 The mindset shift: adding value vs. broadcasting 21:03 Engaging actively and responding to comments for better visibility 21:57 Final tips and next steps for social media networking Resources Instagram:  @askjimmiller Website:  askjimmiller.com

    #334: Use Social Media to Nurture Your Network
  2. Jul 19

    #333: When the Ideal Client Finds You First

    Summary Most real estate advisors were taught the wrong job. The industry says we sell homes. That framing screwed me up for years, because the product is a home but the work is people. What we actually do is put buyers with sellers and sellers with buyers, and that only happens through relationships. Episode 333 continues our Pillar 3 journey on CRM and relationship management, and this week the focus is the best call you can get in this business, the one where your ideal client finds you first. There is a term for this. Return on Network (RON). Just like a return on time or a return on investment, your network pays a dividend when you have put yourself in the right rooms and maintained the relationships you built there. For elite level producers, 85 to 90 percent of business comes from network. Once you do that math, the conclusion is not complicated. The area of your business that deserves the most intention is the one most advisors treat as an afterthought. This ties straight to the law of compensation from chapter five of The Go-Giver by Bob Berg. Your income equals the number of people you serve and the way in which you serve them. Notice what is not in that sentence. It says nothing about houses. I walk through four situations from my own network to make it real. An advisor gets a call from a parent at her school who needs a private, confidential move, and she already has the buyer, so the seller shows the home to one person and everyone wins. An advisor fields a request from another broker, works his own database, and finds a client sitting on a property who names a move-me number. A couple relocating to Chicago in 2011 call me because a past client told them I was the only option, and I close a $1.6 million sale in thirty days when I need it most. An advisor drags himself across a restaurant to greet a past client, meets two more empty-nester couples at the table, and that one walk turns into $25 million in production. None of these are lucky. Every one of them traces back to a relationship that was built and then maintained. Here is the hard part. This is not Instagrammable. It does not go viral. Nobody talks about it but it is the foundational principle of a successful brokerage business, and it is the only real equity you have. The industry keeps telling us to go find new people. In reality the new people are already connected to the clients in your top 100. The work is two to three hours a week, maintaining your network one brick at a time, and once you lay a brick in that foundation you never remove it. It does not matter whether your CRM is analog, a spreadsheet, or something sophisticated. What your top 100 cares about is that you are invested in them and that you are their person. Build the systems and the rhythms to hold those relationships, and the business gets easier, more predictable, and more enjoyable. That is the business we all want. This is your coaching session. Chapters 00:00 Introduction and overview of relationship management 00:30 The value of the network and return on relationships 01:28 The professional purpose: helping you win in real estate 02:10 What is a broker? Beyond selling homes, creating relationships 05:02 The true role of a real estate advisor: putting people together 07:10 The law of compensation and serving more people 08:19 Examples of relationship-driven transactions 16:23 Creating momentum through relationship systems 18:18 The importance of maintaining your network 20:40 Building a foundation brick by brick 22:37 The joy of your ideal client finding you 23:11 Closing remarks and next steps Find me on Instagram at @askjimmiller and online at askjimmiller.com.

    #333: When the Ideal Client Finds You First
  3. Jul 12

    #332: The Price of a Client Relationship You Let Go Cold

    Summary In 2013, I made a decision that on paper looked like career suicide. I moved into leadership at Jameson Sotheby's and agreed to wind down my personal real estate business. My strategy was to cut my Top 150 in half, push the bottom 50% down to fringe, and go all in on the 68 people who mattered most. I was concerned my production would suffer. The opposite happened. 2014, 2015, and 2016 were some of the best brokerage years I ever had. This episode is about why, and it is the real start of Pillar 3, CRM and Relationship Management. The heart of this episode is the referral tree. Your platinum clients are the seed and the trunk. They introduce you to the person, who introduces you to the next person, who becomes three more branches. Picture ten or fifteen of those trees, nurtured over years, and you start to see why I still know I had exactly 68 clients. I know that number the way you know your own kids' birthdays, because I looked at it every single day. That daily attention is the entire reason my business doubled four times in five years. A CRM organizes the relationship. It does not make the call. You cannot automate thoughtfulness. Listen for more details. Chapters 00:00 Introduction to the importance of CRM and relationship management 01:00 The value of CRM in generating millions in revenue 01:59 Categories of clients: platinum, gold, silver, fringe 02:57 Jim's personal story and business growth through CRM 03:59 The law of compensation and serving more clients 04:56 Creating a top 100 client list for business success 05:59 The importance of staying top of mind with clients 06:58 The referral tree concept and its significance 08:06 The impact of relationship nurturing on business growth 09:04 Starting with platinum clients and personalized communication 10:03 Practical steps to build and maintain your CRM 11:14 The cost of neglecting CRM and relationship strategies 12:14 Creating momentum through consistent client engagement 12:54 Expanding your client base through relationship management 14:09 The importance of regular CRM audits and pruning 15:08 Jim's final advice and encouragement for listeners 16:11 Closing remarks and next steps for building your CRM Resources The Go-Giver by Bob Burg   Jim Miller - Instagram - @askjimmiller

    #332: The Price of a Client Relationship You Let Go Cold
  4. Jun 28

    #331: Q3 Effort. Q1 Results

    Summary June was a month of reflection on Take Flight, a mid-year audit of what the first two quarters delivered and where the cracks are hiding. Episode 331 closes that arc and turns toward the second half of the year. Jim opens on the farmer's logic that runs underneath everything he teaches. You plant in the spring and harvest in the fall, which means the work you do right now lands six to nine months out, not on next month's paycheck. Real estate is not a business of selling properties. It is a business of building relationships and compounding them over a long career. Borrowing the structure of Brian Moran's The 12 Week Year, Jim frames this moment as Week 13, the point where you celebrate the wins, count the near misses as learning, and plan the quarter ahead. He is candid that Q3 is a trap. You are tired, the year has been long, and the pull to pump the brakes is real. His answer is not to grind harder. It is to be intentional and surgical, taking one project per week and knocking it out, whether that is a couple of hours, thirty minutes, or a single phone call you have been avoiding. The quarter's teaching focus is Pillar 3 of Take Flight, CRM and Relationship Management. Jim makes the case that this is where all real success comes from. Your income is the number of people you serve times the level at which you serve them, and you cannot afford to lose people from your network because they are so hard to replace. 85%-90% of most advisors' business comes from their network, which is why offline marketing, reputation and relationships, outperforms any digital tactic over time. Across Q3 he will get detailed on building a Top 100, setting cadences for platinum, gold, silver, and fringe contacts, and retaining the network while expanding it. Jim closes with the question he puts to every client. Are you interested in being great, or are you committed to it. He points listeners back to the June episodes, 327 through 330, and to episode 254, Think Like a Farmer, as the groundwork for the season ahead. The challenge is simple and singular. This week, name the projects that need to get done in Q3 and commit to running them one at a time. Do the heavy lifting now so your network is in real shape heading into Q4 and Q1. Chapters 00:00 Introduction to Take Flight Weekly 02:54 Reflecting on Q1 and Q2 Results 05:48 Preparing for Q3: The Trap Quarter 09:06 The Importance of CRM and Relationship Management 11:49 Commitment to Success and Building Your Network Ask Jim Miller - Email List - mailto:Jim@askjimmiller.com Instagram:  @askjimmiller

    #331: Q3 Effort. Q1 Results
  5. Jun 7

    #328: It's Time to Start Thinking about Q3

    Summary Jim shares a change he made a year ago that reframed his whole year. He moved his vision cycle off January first and onto July first. The reason started personal, tied to his daughters and a three-year path, but it exposed a better way to run a vision cycle for most real estate markets. January is a no fly zone, with no momentum coming out of the holidays. Starting the cycle where the season actually turns puts the heavy lifting in Q3 and Q4, where it belongs, and turns June into a true review month. Jim connects this to last week's message on the basics. The advisors truly winning know what works, build SOPs around it, and run it consistently. The ones without momentum chase everything except the network. A vision cycle is how the basics get rebuilt and reinforced, one quarter at a time. This episode is the bridge from reflection into action. June to review, July to set the cycle, Q3 and Q4 to do the work that makes trapped become free. Inside this episode: 1.     Why it's hard to build real momentum in January, and what to use instead. 2.     How to pick a vision cycle start date that fits your season. 3.     Using June as the review month, the 13th week in 12 Week Year terms. 4.     The quarterly rebuild rhythm. Tear apart, put back together, let it run. 5.     How the basics and the network sit underneath the whole cycle. This is your coaching session. Chapters 00:00 Reflections on June and Personal Milestones 10:14 The Importance of Vision and Planning 20:13 Operational Excellence and Business Growth 24:01 Philosophical Insights and Future Directions Resources Find me on Instagram at @askjimmiller 12 Week Year by Brian P. Moran - https://www.amazon.com/12-Week-Year-Focus-Execution-Discipline/dp/1118509234 Traction by Gino Wickman - https://www.amazon.com/Traction-Get-Grip-Entrepreneurial-Operating/dp/1936661837 EOS (Entrepreneurial Operating System) - https://www.eosworldwide.com/

    #328: It's Time to Start Thinking about Q3
5
out of 5
59 Ratings

About

Jim Miller is a success mentor and life coach who guides top real estate brokers from around the country while managing 2.3B+ in sales production as Designated Managing Broker with Jameson Sotheby’s International Realty in Chicago, Illinois. He is also recognized as a top real estate coach to top Sotheby's International Realty brokers in 35 luxury markets.

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