Profitable Home Services Podcast

Diane Gardner; Your Profit Coach
  • 5.0 (7)
  • ENTREPRENEURSHIP
  • UPDATED WEEKLY

Service Business owners are some of the busiest out there, wearing so many hats, putting out fires, trying to stand out and compete, grow the business and boost profits. Profit Coach Diane Gardner is on a mission to help owners grow faster with less stress so they can create more freedom and spend more time with family. Joined by top experts in the service business industry, they'll share key strategies in areas of finance, hiring, marketing, sales, management, operations and mindset. Plus hear from service professionals just like you share their success stories - all with the goal of helping you profit.

  1. 2D AGO

    Facebook Advertising For Small Businesses That Generate Revenue With Nick Trevillian

    Pouring money into a marketing agency and still watching your schedule sit half empty is one of the most frustrating feelings in business. Facebook advertising for small businesses does not have to be complicated, expensive, or handed off to someone who barely knows your trade.  I brought Nick Trevillian onto the Profitable Home Services Podcast because the conversations inside our coaching group have been too good to keep to ourselves. Nick has been an entrepreneur for 20 years, owns part of a heating and cooling company, and has helped a Phoenix HVAC owner generate $1.8 million and 320 new customers by simply learning to run his own ads with the right message. Nick is helping us kick Sneaky Leaky to the curb in this episode with his experience in generating leads for home service businesses through social media and more.    What You'll Learn… Why Facebook advertising for small businesses beats paying an agency every time How to use Meta's AI targeting to reach dream customers without touching demographics The one thing that makes or breaks any ad, and it is not the budget How to turn a single job site video into a digital door knock for the whole neighborhood What most owners miss about following up with leads sitting cold in their database Why Facebook advertising for small businesses works best when you stop acting like an influencer How two emails and zero ads generated $150,000 in repair and replacement revenue in two weeks   Key Moments… 0:45 How Nick Built His First Seven-Figure Business Before Facebook Existed 4:30 Why Lead Generation Solves Almost Every Revenue Problem 9:15 The Day Facebook Ads Went From Overwhelming To Four Clicks 14:00 Facebook Advertising For Small Businesses As Digital Door Knocking 19:30 The Pest Control Owner Who Netted 2,400 Dollars On His Very First Ad 24:45 Your Customer Database Is The Biggest Profit Leak You Are Ignoring 30:10 Why Facebook Advertising For Small Businesses Starts With A Better Offer 🎧 Listen to all episodes at https://profitablehomeservices.com/ 🤝 Connect with Nick at https://www.nicholastrevillian.com/ ACCESS SOME FREE RESOURCES TO BOOST YOUR PROFITS  Profit First Method 💲See how the Profit First structure helps you pay yourself, control expenses, and keep steady profit all year.  https://taxcoach4you.com/profit-first/ Profit Impact Call ☎️ Get a live review of your numbers so you can see where profit is leaking and walk away with a plan to save thousands.  https://taxcoach4you.com/profitimpactcall/

    47 min

  2. MAR 23

    Leadership Skills That Stop Costly Team Mistakes

    Leadership skills aren't something most home service owners were ever taught, and the gap shows up where it hurts most, in your profits. When your crew works in silos instead of collaborating as a team, the costs stack up fast through wasted drive time, redone work, miscommunication, and employees heading for the door. I know this firsthand, because early in my business I was walking straight to my desk every morning, and my team took that as a green light to do work as lone wolves. It took months of low profits and frustrated customers before I figured out what I was doing wrong. In this episode, author and 29-year CEO Barry Moline joins me to share the leadership skills and team building activities that actually move the needle for home service businesses. We talk about workplace communication, team culture, employee engagement, and the simple collaboration habits that turn a group of workers into a team that protects your profits. If you've been curious about how to lead a team without big motivational speeches or complicated programs, this conversation will give you practical, low-cost starting points.  What You'll Learn: 💼 Why collaborating as a team is a direct path to higher bottom line profits 💼 The team building activities that transform silos into a connected crew 💼 What most owners miss about employee appreciation and why it drives turnover 💼 How curiosity and workplace communication win customers and build loyalty 💼 Why team collaboration during calm seasons means strength when things go sideways 💼 The hidden profit leak tied to keeping your team in the financial dark 💼 How ten seconds of recognition can cut costly employee turnover Key Moments: 00:00 Intro 1:10 Why Collaborating As A Team Is A Financial Decision Not Just A Feel Good One 5:45 How Silos And Lone Wolves Create Profit Leaks In Home Service Businesses 10:20 Simple Icebreakers That Start Collaborating As A Team 16:00 Why Curiosity Makes Your Crew Better With Customers And Each Other 22:30 The Ten Second Thank You That Cuts Turnover And Saves Real Money 28:15 How To Share Financial Info With Your Team Without Oversharing 34:00 One Hidden Profit Leak Most Owners Have Never Considered  Leadership skills don't have to be complicated to work. Barry Moline's approach to team building, team unity, and leadership coaching is built around simple, repeatable habits anyone can start this week. Whether you're managing two field techs or a crew of twenty, this episode covers the team management tips and collaboration strategies that build a workplace culture people actually want to show up to. Small businesses that invest in team work and employee engagement retain better employees, serve customers more effectively, and protect their profits without spending a fortune. If you've been searching for leadership training, executive coaching ideas, or practical ways to grow team culture in the workplace, you'll find real talk and real tools in this episode. Barry also shares a free icebreaker resource at barrymoline.com/resources, which you can use at your next meeting.  👉 Watch the full episode now and find out how leadership skills and simple team-building activities can become your most affordable profit protection strategy. 🎧 Listen to all episodes at https://profitablehomeservices.com/ 🤝 Connect with Barry at https://barrymoline.com/  ACCESS SOME FREE RESOURCES TO BOOST YOUR PROFITS 15 Profit Leaks Report 📖 Spot the common places where money slips out of a service business and learn the fixes that keep more cash with you. https://profitcoach4you.com/profitleaks Profit Impact Call ☎️ Get a live review of your numbers so you can see where profit is leaking and walk away with a plan to save thousands.  https://taxcoach4you.com/profitimpactcall/

    49 min

  3. MAR 9

    Using Business Reviews As a Profit Strategy with George Swetlitz

    You paid for the lead, they found your company, and then they hired someone else. That stings, especially when you are already spending good money on ads and marketing. In this episode, I sit down with George Swetlitz to talk about how business reviews are either helping you convert that traffic or quietly handing it to your competitors. George shares how he grew a 220-location company and used strategic review responses to move struggling locations into profitability, not by buying more ads but by leveraging the good work they had already done. When you treat business reviews like a simple box to check, Sneaky Leaky wins, and your organic growth stalls. Listen in, and you will see how a smarter approach to business reviews can help you convert more of the customers you already worked hard to attract.   What You'll Learn… Why rankings alone will not convert more customers How business reviews influence both Google and buying decisions The one response mistake that quietly costs you sales Why consistency matters more than a one-time review push How business reviews can turn unprofitable locations around About the employee-level strategy that boosts review volume fast The mindset shift that turns reviews into organic growth   Key Moments… 1:10 Reviews Are For Rankings Responses Are For Conversion 6:45 How Recency Impacts Business Reviews And Visibility 12:30 Why Generic Responses Hurt Conversion 18:40 Employee Level Strategy That Increases Review Volume 24:15 Using Business Reviews To Drive Organic Growth 31:20 Competitor Analysis And Voice Of The Customer Insights 42:50 Turning Review Consistency Into Long-Term Profit   🎧 Listen to all episodes at https://profitablehomeservices.com/ 🤝 Connect with George at https://www.rightresponseai.com/ ACCESS SOME FREE RESOURCES TO BOOST YOUR PROFITS  15 Profit Leaks Report 📖 Spot the common places where money slips out of a service business and learn the fixes that keep more cash with you. https://profitcoach4you.com/profitleaks Profit Impact Call ☎️ Get a live review of your numbers so you can see where profit is leaking and walk away with a plan to save thousands.  https://taxcoach4you.com/profitimpactcall/

    42 min

  4. MAR 2

    How To Attract And Retain The Quality Employees with Ryan Hogan

    One wrong hire can quietly wreck your profits. Not because they are a bad person. Not because you made a careless decision. But because the ripple effect of losing or mishandling a quality employee hits your time, your sales, and your culture all at once. In this episode, Ryan Hogan and I dig into what really drives employee retention, why culture is not soft stuff, and how hiring the right quality employees protects your bottom line. We talk about opportunity cost, turnover damage, and the systems that separate growing companies from frustrated ones. What You'll Learn… Why one bad hire quietly wrecks your profits for months How a quality employee protects your bottom line long term The one hiring mistake that creates hidden opportunity costs Why culture matters more than paying an extra dollar How to recruit like you are selling a real opportunity The truth about employee retention most owners overlook Why keeping a quality employee is easier than constant rehiring   Key Moments… 0:55 The Real Cost Of A Bad Hire 4:20 Culture And Core Values Drive Employee Retention 8:10 Why A Quality Employee Protects Your Profits 13:35 Recruiting As A Sales Process 18:50 What High Performers Actually Want From You 24:40 How Slow Lead Follow-Up Kills Sales 30:15 Systems That Strengthen Employee Retention   🎧 Listen to all episodes at https://profitablehomeservices.com/ 🤝 Connect with Ryan at https://talentharbor.com/ ACCESS SOME FREE RESOURCES TO BOOST YOUR PROFITS  15 Profit Leaks Report 📖 Spot the common places where money slips out of a service business and learn the fixes that keep more cash with you. https://profitcoach4you.com/profitleaks Profit Impact Call ☎️ Get a live review of your numbers so you can see where profit is leaking and walk away with a plan to save thousands.  https://taxcoach4you.com/profitimpactcall/

    42 min

  5. FEB 23

    How To Stop Hasty Decisions From Draining Profit with Diane Gardner

    Busy days create pressure to move fast and make decisions faster, but hasty decisions often cost more than slowing down for clarity. When problems get labeled as "fix it later" issues, Sneaky Leaky quietly gets to work while you move on to the next fire you need to put out. I see this pattern constantly in home service businesses where urgency feels necessary, but it creates long-term profit leaks.  Hasty decisions rarely get fixed later, and so the problems they cause grow as they repeat job after job and turn into operational waste that drains your margins away.  In this episode, I break down why making slower decisions with intention beats reacting under pressure and how doing that can stop months of lost profit.   What You'll Learn… Why hasty decisions feel productive but quietly create profit leaks How decision fatigue pushes owners into "fix it later" habits Why waiting to act costs more than making an imperfect decision How hasty decisions around pricing lock in lower margins Why clarity reduces stress and improves cash flow How Sneaky Leaky benefits from delayed action The simplest way to stop compounding losses from hasty decisions   Key Moments… 0:45  Why Hasty Decisions Feel Necessary When Business Is Busy 03:10 How Decision Fatigue Leads To "Fix It Later" Thinking 06:20 Why Pricing Updates Delayed By Hasty Decisions Hurt Profits 09:05 Messy Financials And Delayed Clarity 12:40 Systems That Never Get Documented 16:30 The Myth Of The Right Time 19:55 How One Small Action Stops Compounding Profit Leaks   🎧 Listen to all episodes at https://profitablehomeservices.com/ ACCESS SOME FREE RESOURCES TO BOOST YOUR PROFITS 💵 Get clear on when money comes in and goes out so you can plan ahead and stop cash flow surprises. https://taxcoach4you.com/cashflow/ Profit Impact Call ☎️ Get a live review of your numbers so you can see where profit is leaking and walk away with a plan to save thousands.  https://taxcoach4you.com/profitimpactcall/

    25 min

  6. FEB 16

    Delegating The Process Of Decision Making So You Stop Being The Bottleneck with Jon Sheldon

    Why am I the only one who can put out the fires around here?!! Did that thought hit close to home? When the process of decision-making lives only in your head, every question and problem lands back on you. You get pulled into nonstop answering questions and giving directions, and before you know it, all the work slows down and gets bottlenecked around you.  In this episode, I sit down with Jon Sheldon to talk about why so many owners end up stuck as the final decision maker simply because they were never taught how to lead. Jon shares how most owners step into leadership by accident. They are great at their work, but suddenly, as the business owner, they are responsible for people, directions, and choices with no structure to lean on.    When there is no decision-making process in place, Sneaky Leaky slips in through work delays, employee confusion, and owner burnout, quietly stealing the profits you're working so hard for.    What You'll Learn… Why every question landing on you is a profit-draining habit How a clear process of decision-making keeps work from stalling The leadership shift that stops constant interruptions Why smart teams still freeze without a decision structure How the process of decision-making builds confidence across your team The hidden cost of being the final answer for everything What changes when decisions no longer wait on you   Key Moments… 0:55 Why Owners Become The Default Decision Maker 3:40 How Leadership Happens By Accident In Small Businesses 7:15 The Process Of Decision Making That Keeps Work From Stalling 11:30 Why Teams Freeze Without Clear Direction 15:05 Clarity As The First Step In Better Decisions 18:50 How The Process Of Decision Making Builds Confidence 23:10 Getting Out Of The Way So Your Team Can Move   🎧 Listen to all episodes at https://profitablehomeservices.com/ 🤝 Connect with Jon at www.belleauwood.coach ACCESS SOME FREE RESOURCES TO BOOST YOUR PROFITS  10 Tax Mistakes E Book 📗 Learn the ten common tax mistakes that cost home service businesses real money and how to avoid them.  https://taxcoach4you.com/mistakes/ Profit Impact Call ☎️ Get a live review of your numbers so you can see where profit is leaking and walk away with a plan to save thousands.  https://taxcoach4you.com/profitimpactcall/

    42 min

  7. FEB 9

    Turning Social Media Posting Into Real Business Growth With Jackie Benjamin

    push to the side. That is, until you realize it is quietly costing you real jobs when homeowners check you out on social media, and your page looks inactive.  In this episode, I sit down with Jackie Benjamin to talk about how profitable home service businesses approach social media differently. We get into what actually builds credibility, what gets conversations started, and the simple systems that keep you from disappearing online when work gets busy.  And yes, we talk about the profit leak most owners never notice until the money is already gone.   What You'll Learn… Why inconsistent social media posting creates doubt for homeowners before they ever call How profitable businesses approach social media posting differently so it builds trust  Where comments and DMs quietly turn into booked jobs or lost ones Why real team photos and simple education outperform polished graphics Which platforms actually matter for home service businesses and which ones can wait How assigning one person to content capture makes staying visible realistic when work is busy Why being active and responsive supports referrals, visibility, and profit over time   Key Moments… 02:00 Why social media posting without engagement creates doubt for homeowners 06:27 How Jackie's team learns a business's voice and responds accurately 08:48 Why human photos and educational content build trust faster 12:52 Which platforms matter most for home service businesses 18:02 The real ROI of social media posting and how inactivity costs jobs 37:49 The biggest hidden profit leak, unanswered comments and DMs   🎧 Listen to all episodes at https://profitablehomeservices.com/ 🤝 Connect with Jackie at https://www.weassistbusiness.com/ ACCESS SOME FREE RESOURCES TO BOOST YOUR PROFITS  15 Profit Leaks Report 📖 Spot the common places where money slips out of a service business and learn the fixes that keep more cash with you. https://profitcoach4you.com/profitleaks Profit Impact Call ☎️ Get a live review of your numbers so you can see where profit is leaking and walk away with a plan to save thousands.  https://taxcoach4you.com/profitimpactcall/

    43 min

  8. FEB 2

    Employee Incentive Plans That Drive Team Performance and Profitability with Ryan Shank

    Payroll is supposed to buy you results, not headaches. When your employee incentive is off, Sneaky Leaky shows up as overtime, slow jobs, and callbacks that chew up your schedule.  In this episode, I sit down with Ryan Shank to talk about why hourly pay can create misaligned incentives, even when your technicians mean well. We get into what performance-based incentive pay can look like in the real world, and how it ties to company goals, customer goals, and technician goals.  If you are tired of paying more and getting less, this conversation will help you see what to fix first.   What You'll Learn… Why hourly pay can quietly reward overtime and slow jobs How employee incentive changes technician behavior without micromanaging The difference between a random bonus and performance based pay Why billable efficiency can matter more than close rate How to build employee incentive around what techs can control today What technicians actually pay attention to after the first payout How to cut callbacks and create more net new jobs with the same crew   Key Moments… 00:45 Why Hourly Pay Creates Misaligned Incentives 05:10 What Techs Actually Do When Pay Rewards Hours 10:30 What Performance Pay Can Look Like In The Field 16:05 Billable Efficiency And The Hours You Cannot Bill 22:40 Why Payout Timing Changes Behavior Faster 28:15 Metrics Techs Can Control Today 34:20 Tools That Help Track Incentives And Overtime   🎧 Listen to all episodes at https://profitablehomeservices.com/ 🤝 Connect with Ryan at https://www.sharewillow.com/ ACCESS SOME FREE RESOURCES TO BOOST YOUR PROFITS 15 Profit Leaks Report 📖 Spot the common places where money slips out of a service business and learn the fixes that keep more cash with you. https://profitcoach4you.com/profitleaks Profit Impact Call ☎️ Get a live review of your numbers so you can see where profit is leaking and walk away with a plan to save thousands.  https://taxcoach4you.com/profitimpactcall/

    44 min
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About

Service Business owners are some of the busiest out there, wearing so many hats, putting out fires, trying to stand out and compete, grow the business and boost profits. Profit Coach Diane Gardner is on a mission to help owners grow faster with less stress so they can create more freedom and spend more time with family. Joined by top experts in the service business industry, they'll share key strategies in areas of finance, hiring, marketing, sales, management, operations and mindset. Plus hear from service professionals just like you share their success stories - all with the goal of helping you profit.

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