ELEVATE INSIDER

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$9.99/month or $79.99/year

The Elevate Podcast

Patricia Nowakowski
  • 4.9 (36)
  • ENTREPRENEURSHIP
  • UPDATED WEEKLY

Join Patricia Nowakowski every other Monday to elevate your mindset & business! Patricia is a coach for salon owners as well as a commission salon owner, studio rental owner and founder of Opulent Beauty Pro. Patricia shares her two decades of experience in the beauty industry, packing each episode with practical advice that will take you from feeling overwhelmed to feeling empowered in your business!

  1. ELEVATE INSIDER: How One Customer Service Decision Turned Me Into a Raving Fan And What Salons Can Learn From It

    6D AGO • SUBSCRIBERS ONLY

    ELEVATE INSIDER: How One Customer Service Decision Turned Me Into a Raving Fan And What Salons Can Learn From It

    In this episode, I share a real customer experience that completely shifted how I think about customer service, loyalty, and long term business growth. After purchasing a game for my kids from Bored, I reached out with a simple question about an issue. Before even addressing the problem, the company immediately refunded me fifty dollars. I did not ask for it and I did not want it. That single, intentional decision turned me into a raving fan. This episode breaks down why that moment mattered, how it was a strategic long term business move, and what salon owners and beauty professionals can learn from it to increase retention, referrals, and brand loyalty. If you want to build a salon that clients stay emotionally connected to, this episode is a must listen. The Salon Owner Blueprint & My Salon Owner Community: https://www.opulentbeautypro.com/blueprint 12 Week Training Program: https://www.opulentbeautypro.com/training 1 On 1 Coaching: https://www.opulentbeautypro.com/coaching Free Education: https://www.opulentbeautypro.com/free Socials: Business Instagram: https://www.instagram.com/opulentbeautypro/ Personal Instagram: https://www.instagram.com/patricia_nowakowski_obs/# YouTube: https://www.youtube.com/@opulentbeautypro/featured

    15 min
  2. 186. Creating a Five-Star Salon Experience Through True Hospitality

    FEB 2

    186. Creating a Five-Star Salon Experience Through True Hospitality

    Opulent Beauty Pro is in a temporary pause, but new episodes of The Elevate Podcast continue every other Monday. Connect with me on Instagram @patricia_nowakowski_obs, get access to my free courses on YouTube, and join my email list to be the first to know about when I'm back! Free Salon Amenity Guide: https://opulentbeautypro.mykajabi.com/amenityguide Free Lead Like An Owner E-Book Preview: https://opulentbeautypro.mykajabi.com/ebook Private 1:1 coaching remains available with limited availability. 1 Session: https://opulentbeautypro.mykajabi.com/offers/pLzGMNnR/checkout 2 Sessions: https://opulentbeautypro.mykajabi.com/offers/sbzzEr9X/checkout 4 Sessions: https://opulentbeautypro.mykajabi.com/offers/gn5p6TP2/checkout   Hospitality is not customer service, it’s how you make people feel. In this episode, we explore what true hospitality looks like inside a modern luxury salon and why it’s the foundation of retention, referrals, and reputation. You’ll learn: The difference between customer service and hospitality Why emotional safety, care, and connection drive client loyalty How small, consistent details create a five-star experience Where many salons unintentionally break the guest experience This episode sets the stage for understanding hospitality as a mindset, not just a checklist, and why it must be intentionally trained inside your salon.

    23 min
  3. ELEVATE INSIDER: Creating a Five-Star Salon Experience Through True Hospitality

    JAN 30 • SUBSCRIBERS ONLY

    ELEVATE INSIDER: Creating a Five-Star Salon Experience Through True Hospitality

    To add your supporting PDF to your dashboard, use the code at the start of the episode & visit: https://opulentbeautypro.mykajabi.com/offers/ZTGazQah/checkout Luxury salons don’t happen by accident, they are trained. In this exclusive Elevate Insider episode, I walk salon owners through exactly how to coach hospitality at every touchpoint of the guest experience, from the first greeting to the final follow-up. This episode covers: The psychology behind hospitality and emotional connection How to train your team on energy, communication, and presence Service flow standards that create trust and confidence How to handle difficult moments with grace and leadership Internal hospitality and how team culture impacts the guest experience This is a complete hospitality training designed to help you lead, coach, and implement consistent five-star standards inside your salon.

    22 min
  4. ELEVATE INSIDER: Coaching Your Team to Dream Big

    JAN 23 • SUBSCRIBERS ONLY

    ELEVATE INSIDER: Coaching Your Team to Dream Big

    To add your supporting PDF to your dashboard, use the code at the start of the episode & visit: https://opulentbeautypro.mykajabi.com/offers/TwFqZCPR/checkout Stylists often overlook one of the most powerful tools for growth: vision. In this exclusive Elevate Insider episode, I guide salon owners through how to help their team set clear, ambitious, and actionable goals early in their careers. You’ll learn: How to encourage stylists to define their dream careers, including specialization, clientele, and service focus Why specificity matters: number of clients, type of clients, preferred work environment, and long-term goals How to create a roadmap from a big, sometimes scary vision to achievable steps Ways to turn goal-setting conversations into a coaching habit that drives growth, motivation, and retention By the end of this episode, you’ll have practical tools to help your team set goals, think big, and create a vision that inspires them and your salon will reap the rewards.

    3 min
  5. 185. The Phone System That Changed Everything for My Salon

    JAN 19

    185. The Phone System That Changed Everything for My Salon

    Try my favorite phone system, Quo, and receive a $20 Visa gift card! https://quo.com/referral/gk8I-pH  Opulent Beauty Pro is in a temporary pause, but new episodes of The Elevate Podcast continue every other Monday. Connect with me on Instagram @patricia_nowakowski_obs, get access to my free courses on YouTube, and join my email list to be the first to know about when I'm back! Free Salon Amenity Guide: https://opulentbeautypro.mykajabi.com/amenityguide Free Lead Like An Owner E-Book Preview: https://opulentbeautypro.mykajabi.com/ebook Private 1:1 coaching remains available with limited availability. 1 Session: https://opulentbeautypro.mykajabi.com/offers/pLzGMNnR/checkout 2 Sessions: https://opulentbeautypro.mykajabi.com/offers/sbzzEr9X/checkout 4 Sessions: https://opulentbeautypro.mykajabi.com/offers/gn5p6TP2/checkout   Your phone system is not just a tool, it’s your first impression, your sales system, and a major driver of client experience. In this episode of The Elevate Podcast, I’m breaking down the phone system that completely changed how our salon operates. From missed calls and front-desk overwhelm to seamless communication and increased bookings, this system has had a measurable impact on our revenue, our team, and our client experience. Inside the episode, I share: Why salons lose more money from missed calls than they realize How our phone system allows us to run front-of-house from anywhere How recorded calls transformed training and quality control Why texting is no longer optional for modern salons How auto-replies and AI support protect revenue What changed when our communication finally matched our brand If your front desk feels chaotic, your team is overwhelmed, or you suspect missed calls are costing you money, this episode will shift how you think about salon communication systems. Try my favorite phone system, Quo, and receive a $20 Visa gift card! https://quo.com/referral/gk8I-pH

    14 min
  6. ELEVATE INSIDER: The Phone System That Changed Everything for My Salon

    JAN 16 • SUBSCRIBERS ONLY

    ELEVATE INSIDER: The Phone System That Changed Everything for My Salon

    Try my favorite phone system, Quo, and receive a $20 Visa gift card! https://quo.com/referral/gk8I-pH To add your supporting PDF to your dashboard, use the code at the start of the episode & visit: https://opulentbeautypro.mykajabi.com/offers/ovFJh9yz/checkout Inside this Insider episode, I go deeper into the communication system, Quo, that helped elevate our salon’s operations, revenue, and client experience. This episode breaks down how we use our phone system day-to-day, what features actually matter, and how strong communication infrastructure supports growth, leadership visibility, and team accountability. We cover: How leadership visibility changes when communication is centralized Using recorded calls as a training and quality-control tool Why texting shortens the distance between inquiry and booking How auto-replies protect revenue from missed calls How AI support reduces front desk burnout What it really means to operate like a luxury brand This episode is paired with a supporting PDF that helps you audit, refine, and elevate your salon’s communication systems.

    11 min
  7. ELEVATE INSIDER: Teaching Your Stylists to Set Healthy Boundaries Behind the Chair

    JAN 9 • SUBSCRIBERS ONLY

    ELEVATE INSIDER: Teaching Your Stylists to Set Healthy Boundaries Behind the Chair

    To add your supporting PDF to your dashboard, visit: https://opulentbeautypro.mykajabi.com/offers/i7pppnJc Stylists often struggle with where to draw the line between excellent customer service and people-pleasing and it can lead to burnout, resentment, and even lost revenue. In this exclusive Elevate Insider episode, I walk salon owners through how to teach their team to set healthy boundaries while still delivering top-notch service. You’ll learn: The difference between customer service and people-pleasing How last-minute client requests, staying late, and answering messages off-hours can push boundaries How to enforce salon policies, including late arrivals, cancellations, and working hours Practical ways to protect your stylists’ time, energy, and mental health By the end of this episode, you’ll have tools to help your team thrive behind the chair, without sacrificing client satisfaction or your salon’s growth.

    6 min
  8. 184. How to Have Constructive Conversations With Your Team (Without Creating Conflict)

    JAN 5

    184. How to Have Constructive Conversations With Your Team (Without Creating Conflict)

    Opulent Beauty Pro is in a temporary pause, but new episodes of The Elevate Podcast continue every other Monday. Connect with me on Instagram @patricia_nowakowski_obs, get access to my free courses on YouTube, and join my email list to be the first to know about when I'm back! Free Salon Amenity Guide: https://opulentbeautypro.mykajabi.com/amenityguide Free Lead Like An Owner E-Book Preview: https://opulentbeautypro.mykajabi.com/ebook Private 1:1 coaching remains available with limited availability. 1 Session: https://opulentbeautypro.mykajabi.com/offers/pLzGMNnR/checkout 2 Sessions: https://opulentbeautypro.mykajabi.com/offers/sbzzEr9X/checkout 4 Sessions: https://opulentbeautypro.mykajabi.com/offers/gn5p6TP2/checkout Constructive conversations are one of the most important leadership skills a salon owner can develop... yet it's one of the most avoided skills to work on. In this episode of The Elevate Podcast, we break down how to have conversations with your team that are clarifying instead of confrontational. Conversations that protect your culture, reinforce standards, and move behavior forward without emotional escalation or avoidance. You’ll learn: Why constructive conversations should focus on clarity, not feelings How to regulate yourself before a hard conversation Why naming emotions without judgment matters How ego gets in the way of effective leadership The true purpose of a constructive conversation A simple framework to align behavior with standards How to close conversations with commitment and clarity If you’ve ever delayed a conversation because you didn’t want conflict, or walked away feeling misunderstood, this episode will change how you approach leadership conversations moving forward.

    24 min
See All (260)

4.9
out of 5
36 Ratings

About

Join Patricia Nowakowski every other Monday to elevate your mindset & business! Patricia is a coach for salon owners as well as a commission salon owner, studio rental owner and founder of Opulent Beauty Pro. Patricia shares her two decades of experience in the beauty industry, packing each episode with practical advice that will take you from feeling overwhelmed to feeling empowered in your business!

Information

  • Creator
    Patricia Nowakowski
  • Years Active
    2022 - 2026
  • Episodes
    260
  • Rating
    Clean
  • Show Website
    The Elevate Podcast
  • Provider
    The Elevate Podcast

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