Diagnosing the Aftermarket A to Z

Matt Fanslow's Diagnosing the Aftermarket A to Z Podcast is a wide-open perspective on all aspects of the automotive aftermarket from a working diagnosticians' point of view. All topics and issues will be on the table.

  1. Beyond Cognitive Distortions: Finding Common Ground in Conflict [E224]

    8H AGO

    Beyond Cognitive Distortions: Finding Common Ground in Conflict [E224]

    Thanks to our Partners, Pico Technology, Autel, and Independent Wrench Jobs Watch Full Video Episode Thanks to our Partner, Pico Technology Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.com Thanks to our Partner, Autel From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.com Thanks to our Partner, Independent Wrench Jobs Independent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games. Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.com Contact Information Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

    57 min
  2. Aliasing: Why Your Oscilloscope May Be Lying To You [E223]

    FEB 11

    Aliasing: Why Your Oscilloscope May Be Lying To You [E223]

    Thanks to our Partners, Pico Technology and Autel Watch Full Video Episode Matt answers listener emails about oscilloscope aliasing—what it is, whether all scopes can do it, and how it can trick you into diagnosing failures that aren’t real. Using a “pegboard and golf tees” mental model, he explains how a digital storage oscilloscope samples voltage, stores it in memory, and then reconstructs what you see on-screen. The key takeaway: aliasing isn’t magic, it’s math—specifically the relationship between sample rate, timebase, and memory buffer. He also explains why some scopes (especially Snap-on) behave differently than Pico-style workflows, and how misunderstanding that screen-to-buffer relationship can create fake-looking “dropouts.” Who This Episode Is For Anyone using a handheld/PC-based automotive DSO (Pico, Snap-on, Autel, etc.) Techs chasing intermittent cutouts, crank/cam dropouts, injector events, CAN glitches Anyone who has ever said: “The waveform looked wrong… but the fix didn’t fix it.” Key Topics Covered What aliasing is (in plain language): the scope fails to accurately reconstruct the waveform you’re testing. Can all oscilloscopes alias? The spicy answer is yes, they all can—especially digital scopes—depending on setup and limitations. Analog vs. digital (audio analogy): Digital sampling is like digital audio—there are “samples,” and reconstruction depends on how well you capture the real signal. The “pegboard model” for DSO operation: Up/down holes = voltage levels (vertical resolution). Left/right holes = time positions (sample points in memory). The scope measures voltage, then “plants a peg” in memory and connects the dots. Vertical resolution vs. time performance: 8-bit can look stair-steppy. 12/16-bit improves vertical accuracy. But most real-world failures come from time-domain limitations (sample rate + memory dynamics) Sample rate vs. buffer size (why scopes “fall apart”): Put too little time on screen → not enough samples to define the signal. Put too much time on screen → scope rejects/skips samples because the buffer can’t hold it all. Either way: the displayed waveform can become fiction. How aliasing creates “phantom dropouts”: Gaps that look like crank sensor dropouts or reluctor issues. Can send you straight into the diagnostic swamp Why Pico changed the game: Early Pico automotive scopes stood out because they brought big memory buffers to real shop problems. Capture longer events accurately, then zoom in for detail Snap-on screen/buffer behavior is different (and people get burned): Snap-on scope often shows a “window” into a buffer (buffer bar flying across). You don’t “zoom in like Pico”; you effectively set detail first, capture the event, then zoom out to find it and return to your detail level. Misunderstanding this is a common cause of “dropouts” that are really aliasing/misuse The Big Takeaways Aliasing can make a good tech chase a bad story. The waveform on-screen is an interpretation, not a photograph. Know your scope’s strengths: Some are built for speed, some for memory, some for both—but your settings decide your fate. If you’re hunting an intermittent: Your success depends on matching: expected event speed, sample rate, memory depth, the scope’s display/buffer behavior. Practical “In-the-Bay” Tips If the trace shows perfectly suspicious gaps: question your timebase, question your effective sample rate, verify with a different capture strategy (less time on screen, more sample rate, different scope mode) Don’t trust a dropout unless: it repeats consistently under the same conditions, and you can capture it without stretching timebase beyond what your scope can support. Learn...

    34 min
  3. What Rob McElhenney Taught Me About Shop Management [E222]

    FEB 4

    What Rob McElhenney Taught Me About Shop Management [E222]

    Thanks to our Partners, Pico Technology and Autel Watch Full Video Episode A random YouTube Shorts interview turns into a surprisingly sharp lesson in leadership. Matt shares a story from Rob McElhenney about working with Danny DeVito—and how DeVito’s humility and audience-awareness reveal something shop owners and managers can use immediately: collaboration beats ego, and if you want to reach a demographic (customers or employees), you’d better listen to them. Process matters. Culture matters. And the best people in any field tend to be the most open to input. Matt talks about: Rob McElhenney (It’s Always Sunny in Philadelphia, Wrexham co-owner, Ryan Reynolds connection)Working with Danny DeVito (also Taxi, Twins)The key moment: DeVito asks Rob what to say during an improv gap because:DeVito knows what’s funny to his generationBut Rob knows what’s funny to the target audienceSo DeVito wants direction to serve the project, not his ego The Big Takeaways Process matters more than outcomeThe “how” shapes culture, quality, retention, and long-term success.Great collaboration can be surprising—but it shouldn’t beEven top-tier people can be genuinely curious about your perspective.If you’re targeting a demographic, listen to that demographicMarketing, messaging, shop vibe, even hiring… all improve when you seek input from the group you want to attract.Openness is a leadership signalApproachable leadership reduces fear of dismissal/condescension and increases idea-sharing.Ego-check is good business“What’s best for the shop?” beats “what do I prefer?”Retention + recruiting bonusWhen employees feel heard and respected, they stay—and they tell others. Memorable Lines “You hired me to be the old guy… but you’re not going for my generation.”“Be a leader, not a dictator.”“Lesson number one: pay attention to YouTube Shorts… don’t just mindlessly scroll.” Thanks to our Partner, Pico...

    14 min
  4. Mr. Baseball [E221]

    JAN 28

    Mr. Baseball [E221]

    Thanks to our Partner, Pico Technology Watch Full Video Episode Matt uses the movie Mr. Baseball (Tom Selleck as Jack, an aging Yankees player traded to Japan) as an analogy for life in the automotive repair world—especially for veteran mechanical/technical specialists whose bodies start breaking down and whose production (and pay) can drop as a result. The core theme: your role can evolve from “hour-cranker” to leader/mentor, but that requires radical honesty, ego-checking, and intentional changes—from physical maintenance to skill expansion to management systems that properly reward wisdom. Key points & takeaways The “Mr. Baseball” analogy Jack believes he’ll dominate, but reality shows a hole in his swing and a body that’s not keeping up.His old talent used to hide the problem—until it doesn’t.The turnaround begins when he accepts reality, retrains, and recommits. Auto repair parallel: age vs. mileage It’s not always “age”—it’s the mileage, injuries, wear, and accumulated strain.As bodies degrade (knees, backs, shoulders, hips, neck), production drops, and pay plans tied heavily to output can punish experience. Ego check: redefining value When you can’t “crank hours” like you used to, value doesn’t disappear—it changes.Veterans often become natural leaders even if they don’t recognize or accept it.Leadership, mentoring, and stabilizing the team have real economic value—if the organization is willing to see it. Management responsibility Shops can’t afford to “cast blind eyes” to what veterans contribute beyond billed hours.The goal is optimizing the whole organization (the unit), not just individual output.If compensation and structure ignore mentoring/leadership value, the industry risks driving out the people who make everyone else better. Action steps for the veteran specialist Take care of the body: whatever works—massage, chiro, yoga, tai chi, mobility work, sleep/mattress upgrades, recovery habits.Expand skill sets into areas that are less physically taxing but high value (systems, diagnostics, workflow support, training others).Be honest and matter-of-fact about your limitations and your value—ask for role adjustments when needed. Culture shift Checking egos at the door isn’t weakness—it’s how...

    21 min
  5. Bubbles Everywhere: Cavitation and the Cooling System [E220]

    JAN 21

    Bubbles Everywhere: Cavitation and the Cooling System [E220]

    Thanks to our Partner, Pico Technology Watch Full Video Episode Matt goes down a rabbit hole on the science of bubbles and comes back with something surprisingly practical: cavitation is a major source of cooling-system component damage, especially in and around water pumps. The “bad guy” isn’t the bubble forming—it’s the bubble collapsing, releasing intense localized energy, micro-jetting, and shock waves that pit and erode metal surfaces over time. The takeaway: approach cooling-system maintenance as anti-cavitation prevention, not just “keep it from overheating.” Key topics covered Why cavitation damage is often misattributed to electrolysis (and what’s actually happening) The real destruction mechanism: Bubble collapse → extreme localized heat (doesn’t “cook” the system, but signals energy density)Micro-jet stream through the collapsing bubble “donut” → pitting/erosionShock wave effects (ties into why ultrasonic cleaning works) How bubbles form even in a pressurized cooling system Localized low-pressure zones behind an impeller bladePressure drops along surfaces and restrictions (design or contamination-caused) Why “radiator cap” is a misleading name Better term: degassing capIt maintains system pressure (key to preventing local boiling) and “burps” gas/vapor out Coolant chemistry isn’t just freeze/boil protection The inhibitor package forms a protective barrier on internal surfaces that absorbs cavitation attackOver time that protection depletes → cavitation damage shows up Water quality matters more than most people think Minerals/impurities can create deposits → restrictions → pressure drop zones → bubblesContamination can also become nucleation points for bubble formationDistilled/RO water or properly formulated premix is the safer play “Universal coolant” skepticism Use proper coolant type for the application—chemistry and inhibitor packages matter Practical takeaways for shops Start treating cooling-system service as evidence-based prevention Testing and inspection that should be part of regular maintenance: Degassing cap pressure test (rated pressure matters)Coolant concentration (ideally with a refractometer/hydro refractometer)li...

    20 min
  6. Common Cause and Special Cause [E219]

    JAN 14

    Common Cause and Special Cause [E219]

    Thanks to our Partner, Pico Technology Watch Full Video Episode Comebacks. Rechecks. Catastrophic parts failures. The stuff that makes everyone’s stomach drop. Matt makes the case that a big part of management’s day-to-day job is not “policing people,” but acting like an investigator—leading with genuine curiosity to figure out what actually happened and what should change. Using Dr. W. Edwards Deming’s framework, Matt breaks problems into two buckets: Common cause: Variation that’s built into the system (processes, tools, training, information flow, software, vendors, documentation, workflow chaos, etc.). These problems are repeatable—and if you don’t change the system, they’ll happen again.Special cause: A true one-off—rare, hard to predict, not systemic. Sometimes the correct response is support, not a giant policy overhaul. The goal: build trust, reduce fear, and improve the shop over time through “constancy of purpose”—not knee-jerk blame. Key Talking Points & Takeaways 1) Management’s role when things go wrong Be an investigator, not a prosecutor.Start with: What happened? Why did it happen? What made it easier to fail than succeed? 2) Deming’s lens: common cause vs. special cause Most problems are common-cause (system-driven), not “someone screwed up.”Mislabeling causes creates chaos:Treating common-cause problems like special-cause ones = scapegoating, fear, repeated failures.Treating special-cause problems like common-cause ones = overcorrecting, unnecessary rules, wasted effort. 3) Examples of common-cause “system” failures (shop edition) Torque wrench out of calibration.Scan tool software out of date / tooling gaps.No real shop management system (handwritten tickets, misreads, manual re-entry).Process interruptions / constant context switching.Cheap unknown parts sources creating avoidable risk.Lack of SOPs, training, or accessible info. 4) What a real special-cause looks like A normally reliable part fails unexpectedly (the one “bad water pump” out of hundreds).A rare freak mistake by a trusted specialist with no obvious systemic trigger.Response: support the person, document it, monitor trends—don’t build policy off a unicorn. 5) The trust factor li...

    19 min
  7. The Part-Time Performer (And The Full-Time Lesson) [218]

    JAN 7

    The Part-Time Performer (And The Full-Time Lesson) [218]

    Thanks to our Partner, Pico Technology Watch Full Video Episode This episode uses professional wrestling’s “part-time performer” phenomenon—stars who leave, come back, and instantly get the spotlight—to explore something that happens in auto repair, too: When a specialist has a reputation that brings cars through the door, the right move is to lean into it—not resent it. Key Talking Points & Takeaways 1) The Seth Rollins Quote Sets the Tone “If you’re not learning, then you’re stagnant… and the business isn’t progressing.”Matt frames growth as a requirement—not a nice-to-have—for both the individual specialist and the shop. 2) Wrestling 101: “Protecting the Business” vs. “Understanding the Draw” Matt revisits early WrestleMania and the idea of kayfabe (protecting the illusion) to explain a bigger concept: The “outsider celebrity” (like Mr. T back then) wasn’t about pride—it was about bringing eyes and money.Selling offense (“selling” = making it look like it hurts) is part of making the other person look legitimate. 3) The Modern Version: The Part-Time Star Problem Matt runs through the familiar cycle: A star goes to Hollywood or appears occasionally (Rock, Cena, Undertaker, Lesnar, Goldberg).They return and get major wins/titles.The full-time grinders feel slighted—until they see the business reason:Those names are draws. Draws bring revenue. 4) The Auto Repair Translation: The Specialist Who Brings Work In Here’s the pivot: In shops, you sometimes have that person:the alignment specialistthe drivability/diagnostics specialistthe transmission/differential rebuilderthe ADAS/calibration personthe accessory/TPMS/trailer/camper personCustomers don’t just ask for the shop… they ask for that specialist by name.Matt’s point: Don’t let ego or envy sabotage something that helps everyone. 5) “Lean Into It” (Instead of Getting Weird About It) Matt argues you should: Promote that specialist more, not less.Treat their reputation as an asset to the entire shop.Recognize what it actually

    22 min
  8. A Lesson from  Parkway Drive: Diamonds That Choose to Stay Coal [217]

    12/31/2025

    A Lesson from Parkway Drive: Diamonds That Choose to Stay Coal [217]

    Thanks to our Partner, NAPA Autotech Training and Pico Technology Watch Full Video Episode Episode summary Matt Fanslow pulls a lesson from an unexpected place: a Parkway Drive studio story involving Killswitch Engage’s Adam D. The band tried to force a new sound—clean vocals mixed with screams—and it just wasn’t working. The fix? Stop trying to be a different band and lean into what already fits. Matt ties that directly into shop life: not every shop needs to work on every vehicle type or take every job, and not every person needs to be great at every kind of work. Whether it’s building around strong mechanical specialists, strong technical specialists, or choosing a narrower service lane, specializing on purpose can be the difference between surviving and thriving. What you’ll hear in this episode Why the “do everything” mindset can quietly punish shops (and people)A real example of pivoting back to core strengths (and winning bigger because of it)The difference between mechanical specialists and technical specialists—and why both are hard to findWhy “I can buy the tools” doesn’t automatically equal “we can do the work well”Checking ego at the door: success doesn’t require being everything to everyoneA nod to “reverse benchmarking”: build your identity around what others don’t do well Key takeaways (shop + career) Specialization isn’t weakness. It can be the most rational way to deliver consistent quality.Tools and information don’t replace capability. They support it—if the people and processes are there.Staffing reality matters. If you don’t have the right mechanical specialist or technical specialist, forcing the work in-house can be painful.You can evolve later. Being “not that shop” today doesn’t mean “never”—it can mean “not yet.”Identity beats imitation. Trying to match someone else’s “genre” can pull you away from what you’re actually great at. Bands / people / references mentioned Parkway Drive (story + recommendation)Killswitch Engage (Matt’s favorite band)Adam D (KSE) and his influence in the studio momentHoward Jones / Jesse Leach (KSE vocalist history)Slipknot (clean vs scream evolution reference)Tour mentions: Summer of Loud (as described), plus bands like The Devil Wears Prada, I Prevail, Beartooth (as mentioned)Sports analogy: Tampa Bay Buccaneers run-heavy approach (and leaning into...

    15 min
4.8
out of 5
17 Ratings

About

Matt Fanslow's Diagnosing the Aftermarket A to Z Podcast is a wide-open perspective on all aspects of the automotive aftermarket from a working diagnosticians' point of view. All topics and issues will be on the table.

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