The Best Practices Show with Kirk Behrendt

ACT Dental
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The Best Practices Show with Kirk Behrendt

Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide. At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else. Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth. Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community. Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs. In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice. By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry. So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time. Subscribe to The Best Practices Show on Apple Podcasts Join our community and start your journey towards a more innovative, more successful dental practice today!

  1. 1 DAY AGO

    813: 20 Powerful Phrases to Boost Patient Engagement – Miranda Beeson

    We say it all the time — language matters! Before, during, and after you meet with patients, how you communicate is critical. To help you navigate the art of communication and boost patient engagement, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to share 20 of their favorite phrases you can start using today. To learn how to help patients take ownership of their health, listen to Episode 813 of The Best Practices Show! Learn More About Miranda: Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Gina an email: gina@actdental.com  More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 813: https://www.youtube.com/@actdental/videosACT’s webinars: https://www.actdental.com/125Watch Episode 777, Why Objections Are a Gift with Miranda Beeson: https://www.youtube.com/watch?v=wJ6a_rRoNTADownload ACT’s 7 Phone Phrases to Fill Your Schedule: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/7-Phone-Phrases-To-Fill-Your-Schedule.jpgDownload ACT’s Say This, Not That resource: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/Say%20This%2c%20Not%20That%20-%20Fillable.pdfRead Motivational Interviewing in Health Care by Stephen Rollnick, William R. Miller, and Christopher C. Butler: https://www.guilford.com/books/Motivational-Interviewing-in-Health-Care/Rollnick-Miller-Butler/9781462550371 Main Takeaways: Elevate your language to elevate your...

    1h 14m

  2. 3 DAYS AGO

    812: Sharpen Your Vision: Differentiation Success – Part 4 – Adriana Booth

    812: Sharpen Your Vision: Differentiation Success – Part 4 – Adriana Booth There are dentists on every corner of the country. So, why would patients come to you? In the final episode of this four-part series, Kirk Behrendt brings back Adriana Booth, one of ACT’s amazing coaches, to help you answer this question. Embrace differentiation, and you can finally set your practice apart! To learn how by using ACT’s free tools and resources, listen to Episode 812 of The Best Practices Show! Learn More About Adriana: Join Adriana on Facebook: https://www.facebook.com/adriana.boothFollow Adriana on Instagram: https://www.instagram.com/adrimariebSend Gina an email: gina@actdental.com Send the ACT team an email: info@actdental.com  More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 812: https://www.youtube.com/@actdental/videosWatch Part 1, Episode 806 with Miranda Beeson: https://www.youtube.com/watch?v=kQLizN05Zn8Watch Part 2, Episode 807 with Carlie Einarson: https://www.youtube.com/watch?v=JLya9ItEvk4Watch Part 3, Episode 808 with Robyn Theisen: https://www.youtube.com/watch?v=hkrZg-ONkNsDownload ACT’s Differentiation Tool: https://info.actdental.com/hubfs/PDF/Differentiation%20Tool.pdfDownload ACT’s Better Practice Strategic Plan: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/ACT_Dental_-_Better_Practice_Strategic_Plan.pdf Main Takeaways: Start by identifying your core customers.Do not skip identifying your core...

    28 min

  3. 6 DAYS AGO

    811: Going Out-Of-Network: 3 Marketing Considerations – Eric Hubbard

    811: Going Out-Of-Network: 3 Marketing Considerations – Eric Hubbard Do you tell yourself you can't go out-of-network? If you do, stop! You can, and today’s guest will teach you how. Kirk Behrendt brings in Eric Hubbard, a master marketer and founder of Pain-Free Dental Marketing, to help you be paid more to work less. If you're tired of the long hours, dealing with insurance, and less-than-ideal patients, listen to Episode 811 of The Best Practices Show! Learn More About Eric: Follow Pain-Free Dental Marketing on Instagram: https://www.instagram.com/painfree_dentalmarketingLearn more about Pain-Free Dental Marketing: https://www.painfreedentalmarketing.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 811: https://www.youtube.com/@actdental/videosRead Traction by Gino Wickman: https://benbellabooks.com/shop/traction Main Takeaways: If you don't have a solid admin team culture, you are not ready to go out-of-network.Demonstrate to patients that your excellence is beyond just “being a good dentist”.Keep your social media and website updated. This is where patients always look.View everything about your practice through the eyes of your patients.Be curious about your patients. Engage in meaningful dialogue.Get rid of your self-limiting beliefs. You can go out-of-network!Seeing more patients does not mean you earn more money.Invest in your practice — even in the smallest of ways. Snippets: 0:00 Introduction. 1:37 Eric’s background. 3:45 Why this is an important topic. 7:11 Do this before exiting insurance plans. 13:54 Look at the comprehensive patient experience. 16:47 What is your system for asking for referrals? 20:13 How are you demonstrating excellence? 23:49 Also invest in the small things. 27:52 Where and how to spend money in marketing. 32:36 Differentiation, explained. 36:16 Final thoughts. 38:00 More about Pain-Free Dental Marketing. Eric Hubbard Bio: Before founding Pain-Free Dental Marketing,

    41 min

  4. NOV 13

    810: Building Your Dental Dream Team: Retention Through Shared Values – Heather Crockett

    810: Building Your Dental Dream Team: Retention Through Shared Values – Heather Crockett Dentistry isn't the hard part about being a dentist — it’s finding and keeping great people! To help you make it a little bit easier, Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, to share ACT’s tools and resources for developing and implementing your core values. To learn the secret to a successful practice, listen to Episode 810 of The Best Practices Show! Learn More About Heather: Send Heather an email: heather@actdental.com Join Heather on Facebook: https://www.facebook.com/heather.r.crockettFollow Heather on ACT’s Instagram: https://www.instagram.com/actdentalSend Gina an email: gina@actdental.com  More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 810: https://www.youtube.com/@actdental/videosWatch the entire webinar here: https://www.actdental.com/125Register for ACT’s Napa Valley Mastery Summit and To The Top Study Club (April 24-27, 2025): https://info.actdental.com/napa-mastery-summitDownload ACT’s Right People Scorecard: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/Instructions%20for%20Right%20People%20Scorecard.pdfDownload ACT’s Identifying Your Practice’s Core Values guide: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/Identify%20Your%20Practices%20Core%20Values.pdfDownload ACT’s 3-3-3 Model for Onboarding:...

    1h 10m

  5. NOV 11

    809: Why Would a Patient Choose You as a Dentist? – Dr. Jim Otten

    809: Why Would a Patient Choose You as a Dentist? – Dr. Jim Otten There are over 200,000 dentists in the U.S. So, why would a patient choose your practice? To help you answer that question, Kirk Behrendt brings back Dr. Jim Otten, co-instructor of Global Diagnosis Education, with advice for differentiating your business and giving patients an exceptional experience. To learn which areas to focus on to build an amazing practice, listen to Episode 809 of The Best Practices Show! Learn More About Dr. Otten: Send Dr. Otten an email: jottendds@gmail.com Join Dr. Otten on Facebook: https://www.facebook.com/james.otten.71Follow Dr. Otten on Instagram: https://www.instagram.com/jamesottendentalLearn more about Global Diagnosis Education: https://globaldiagnosiseducation.org More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 809: https://www.youtube.com/@actdental/videos Main Takeaways: Go through your discovery process to find your gifts and strengths.Spend as much time working on your practice as in your practice.Become an excellent diagnostician to differentiate your practice.Stay curious and informed. There is too much misinformation.Understand your why and get your team on board.Design an exceptional patient experience.Overcome your fear of missing out.Ask for help. We all need it. Snippets: 0:00 Introduction. 1:54 Dr. Otten’s background. 4:59 Go through your discovery process. 6:58 Don't fall victim to misinformation. 12:32 How to differentiate your practice. 14:18 Core values need to stem from your why. 18:01 How to get team buy-in. 21:58 Designing the exceptional experience. 29:08 About Global Diagnosis Education. 36:26 Final thoughts. Dr. Jim Otten Bio:  Dr. James F. Otten is a 1981 graduate of the University of Missouri-Kansas City School of Dentistry. He completed a one-year residency in hospital dentistry with emphasis on advanced...

    42 min

  6. NOV 8

    808: Sharpen Your Vision: Defining Your Core Values – Part 3 – Robyn Theisen

    808: Sharpen Your Vision: Defining Your Core Values – Part 3 – Robyn Theisen To continue the series on sharpening your vision, Kirk Behrendt brings back Robyn Theisen, one of ACT’s amazing coaches, with a framework to help you define, establish, and carry out your core values. It is one of the most important things you will ever do as a business owner — so let's do it right! To learn the third step to becoming happier at work, listen to Episode 808 of The Best Practices Show! Learn More About Robyn: Send Robyn an email: robyn@actdental.com Follow Robyn on ACT’s Instagram: https://www.instagram.com/actdentalSend Gina an email: gina@actdental.com Send Kirk an email: kirk@actdental.com  More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 808: https://www.youtube.com/@actdental/videosWatch Part 1, Episode 806 with Miranda Beeson: https://www.youtube.com/watch?v=kQLizN05Zn8Watch Part 2, Episode 807 with Carlie Einarson: https://www.youtube.com/watch?v=JLya9ItEvk4Download ACT’s Identifying Your Practice’s Core Values tool: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/Identify%20Your%20Practice_s%20Core%20Values.pdfWatch How Should a Company Share Its Values? by Simon Sinek: https://www.youtube.com/watch?v=5yE541BY-1c Main Takeaways: Establishing core values will help you attract the right people to your practice.It is up to the leader to develop and maintain core values. Lead by example.Your team culture will improve when you establish clear core values.All business decisions can be filtered through your core...

    35 min

  7. NOV 6

    807: Sharpen Your Vision: Defining Your Core Purpose – Part 2 – Carlie Einarson

    807: Sharpen Your Vision: Defining Your Core Purpose – Part 2 – Carlie Einarson In part two of this four-part series, Kirk Behrendt brings back Carlie Einarson, one of ACT’s amazing coaches, with the next building blocks to sharpen your vision: defining your core purpose. She explains why crafting a strong core purpose is important, the steps to do it, and how it will improve your practice. To learn the next steps for a better practice and a better life, listen to Episode 807 of The Best Practices Show! Learn More About Carlie: Send Carlie an email: carlie@actdental.com Follow Carlie on ACT’s Instagram: https://www.instagram.com/actdentalSend Gina an email: gina@actdental.com  More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 807: https://www.youtube.com/@actdental/videosWatch Part 1, Episode 806 with Miranda Beeson: https://www.youtube.com/watch?v=kQLizN05Zn8Download ACT’s The Five Whys: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/Identify%20Your%20Core%20Purpose%20Tool.pdfRead Traction by Gino Wickman: https://benbellabooks.com/shop/traction Main Takeaways: A core purpose and a mission are two different things.Think beyond profitability. Reflect on why your practice exists.Decision-making will be easier when you have a core purpose.Having a strong core purpose will align and motivate your team.Your core purpose must be reflected internally as well as externally.Be brief, clear, and use inspirational language to craft your core purpose.You will build trust with patients faster when you have a clear core purpose. Snippets: 0:00 Introduction. 1:08 Why defining your core purpose is important. 3:55 Consistency motivates team members. 8:49...

    31 min

  8. NOV 4

    806: 6 Critical Questions to Sharpen Your Vision – Part 1 – Miranda Beeson

    806: 6 Critical Questions to Sharpen Your Vision – Part 1 – Miranda Beeson Directionless driving will get you stranded — and it’s the same for your business! In part one of a four-part series, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, with a strategic plan to help you get to where you want to go. Start answering these six critical questions, and you will be on your way to the practice of your dreams! To learn the first steps to get what you want out of your practice and your life, listen to Episode 806 of The Best Practices Show! Learn More About Miranda: Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Kirk an email: kirk@actdental.com Send Gina an email: gina@actdental.com  More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 806: https://www.youtube.com/@actdental/videosWatch Episode 801 with Miranda Beeson: https://www.youtube.com/watch?v=pJ58Wc6vBcUWatch Episode 803 with Dr. Christopher Mazzola & Dr. Charlie Ward: https://www.youtube.com/watch?v=pDrA9J5hVtIDownload 6 Critical Questions: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/6%20Critical%20Questions.pdfRead The Advantage by Patrick Lencioni: https://www.tablegroup.com/product/the-advantageListen to “Good Day to Have a Great Day” by Russell Dickerson: https://open.spotify.com/track/3XY1FU9onLzMYjhnuh82lZRead Traction by Gino Wickman:a href="https://benbellabooks.com/shop/traction" rel="noopener...

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About

Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide. At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else. Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth. Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community. Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs. In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice. By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry. So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time. Subscribe to The Best Practices Show on Apple Podcasts Join our community and start your journey towards a more innovative, more successful dental practice today!

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